Sportsbook Representative / Supervisor

What does Hollywood Casino & Hotel have to offer?

Day 1 medical, dental, & vision benefits!

Uber benefit for nearby metro stops.

Recognition programs with cash rewards, gift cards, & more.

Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.

Team Member Roles

• Sportsbook Representative: Accurately write, verify, and pay tickets for sports wagers, process sports wagers and payouts, clearly explain betting lines, odds, and wagering rules, ensure sportsbook stations are fully stocked, clean, and organized, reconcile cash bank at the end of each shift, comply with Title 31 and SAR requirements, provide courteous and knowledgeable assistance to guests, create and input player tracking cards, promptly escalate guest concerns or suspicious activity to management, maintain strict confidentiality in all company and departmental matters, perform additional duties as assigned.
• Sportsbook Supervisor: Supervise Sportsbook team members, monitor sportsbook activity for suspicious behavior, reconcile cash drawers and close out Sportsbook Representatives at the end of their shifts, prepare and distribute daily sports sheets, approve or deny wagers within authorized limits, maintain and update customer sheets and betting odds in accordance with policy, resolve guest disputes promptly and professionally within scope of authority, collaborate with the Sportsbook Manager to implement guest service strategies, revenue initiatives, and expense control measures, assist in departmental budgeting, compliance, and operational improvements, support employee training, development, performance evaluation, discipline, and scheduling, encourage team member engagement by addressing feedback, concerns, and suggestions, promote a culture of safety and awareness to reduce workplace injuries, maintain up-to-date knowledge of property amenities and offerings.

Qualifications

• Must be at least 21 years of age.
• Minimum of two (2) years of experience in a high-volume, cash-handling customer service role; prior supervisory experience preferred.
• Strong verbal and written communication skills in English.
• Ability to lead, motivate, and support a team in a fast-paced, dynamic environment.
• Strong attention to detail with excellent organizational and problem-solving skills.
• Familiarity with sportsbook operations and betting terminology a plus; training provided as needed.
• Ability to maintain confidentiality and comply with Title 31 and Suspicious Activity Reporting (SAR) requirements.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Supervisory Responsibilities (as scheduled): Support team development and training initiatives, evaluate employee performance and provide constructive feedback, recommend staffing and scheduling adjustments to meet operational needs, manage workflow and ensure adherence to departmental procedures, provide input on coaching, recognition, and disciplinary actions.