Sportsbook Representative - PT

Responsibilities

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures.
• Ensure compliance to applicable jurisdictional gaming statutes and regulations.
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
• Stock Sportsbook stations with adequate supplies; keeps all stations neat and clean.
• Write sports tickets in an accurate and timely manner.
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.
• Explain wagering rules, including betting lines and odds, and procedures to guests.
• Ensure compliance with currency transaction requirements, Title 31, and Suspicious Activity Reporting for Casinos (SAR) requirements.
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service.
• Offer information on activities, etc., and direct guests for further information as necessary.
• Create and enter player tracking cards.
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Perform other job-related duties as requested.

Requirements

• Maintains strict confidentiality in all departmental and company matters.

Qualifications

• High school diploma or equivalent.
• Minimum six (6) months of cash-handling experience.
• Ability to work as a part of a team in a high-stress and high-volume environment.
• Ability to work in and adapt to a dynamic and frequently changing environment.
• Ability to adhere to and execute established department policies and procedures.
• Working knowledge of sports.
• Proficient cash-handling skills.
• Ability to work under pressure while being able to pay attention to details.
• Basic math skills to calculate winnings based on odds.
• Basic computer skills.
• Excellent customer service skills.
• Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards.