Sportsbook Representative / Supervisor

About the role

This dual-coded position provides the opportunity to work as both a Sportsbook Representative ($17.00 +tokes) and a Sportsbook Supervisor ($24.00 per hour), with scheduled days assigned to each role.

Responsibilities

• Accurately write, verify, and pay tickets for sports wagers in accordance with departmental policies and jurisdictional gaming regulations.
• Maintain an assigned cash bank throughout the shift, ensuring accurate handling of payments and change.
• Process sports wagers and payouts in a timely and precise manner.
• Clearly explain betting lines, odds, and wagering rules to guests.
• Ensure sportsbook stations are fully stocked, clean, and organized.
• Reconcile cash bank at the end of each shift, adhering to established cash-handling procedures.
• Comply with Title 31 and Suspicious Activity Reporting (SAR) requirements.
• Provide courteous and knowledgeable assistance to guests, including information on property amenities and activities.
• Create and input player tracking cards.
• Promptly escalate guest concerns or suspicious activity to management.
• Maintain strict confidentiality in all company and departmental matters.
• Perform additional duties as assigned.

• Supervise Sportsbook team members to ensure adherence to company policies, Title 31 and SAR requirements, internal controls, and applicable gaming regulations.
• Monitor sportsbook activity for suspicious behavior and ensure accurate reporting.
• Reconcile cash drawers and close out Sportsbook Representatives at the end of their shifts, ensuring funds and documentation are accurate and secure.
• Prepare and distribute daily sports sheets and ensure station readiness.
• Approve or deny wagers within authorized limits.
• Maintain and update customer sheets and betting odds in accordance with policy.
• Resolve guest disputes promptly and professionally within scope of authority.
• Collaborate with the Sportsbook Manager to implement guest service strategies, revenue initiatives, and expense control measures.
• Aid in departmental budgeting, compliance, and operational improvements.
• Support employee training, development, performance evaluation, discipline, and scheduling.
• Encourage team member engagement by addressing feedback, concerns, and suggestions.
• Promote a culture of safety and awareness to reduce workplace injuries.
• Maintain up-to-date knowledge of property amenities and offerings.

Requirements

• Must be at least 21 years of age.
• Minimum of two (2) years of experience in a high-volume, cash-handling customer service role; prior supervisory experience preferred.
• Strong verbal and written communication skills in English.
• Ability to lead, motivate, and support a team in a fast-paced, dynamic environment.
• Strong attention to detail with excellent organizational and problem-solving skills.
• Familiarity with sportsbook operations and betting terminology a plus; training provided as needed.
• Ability to maintain confidentiality and comply with Title 31 and Suspicious Activity Reporting (SAR) requirements.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Knowledge of gaming laws and regulations.
• Experience with point-of-sale systems.

Skills

• Customer service skills.
• Attention to detail.
• Problem-solving skills.
• Team leadership.
• Knowledge of sports betting and gaming regulations.

Benefits

• Day-one medical, dental, & vision benefits.
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, & more.
• Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.

Pay

• Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.
• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.

Schedule

• Paid time off is earned according to the local policy and increases with the length of employment.