Sportsbook Supervisor

About the Role

The Sports Book Supervisor assists and supports the Sports Book Manager in the day-to-day business activities of a sports book, focusing on delivering outstanding service to generate opportunities for increased handle and profitability. This role actively promotes the Spokane Tribe Casino Brand while ensuring adherence to procedures and regulatory requirements.

Responsibilities

• Awareness of management information to maximize profitability of the sports book.
• Agree and deliver action plans with the Sports Book Shift Manager to improve performance.
• Review guest activity regularly, identifying non-profitable business and guests impacting profitability, and adhering to Spokane Tribe Casino procedures.
• Ensure the sports book team is aware of guests impacting profitability and that agreed actions are followed.
• Ensure betting control guidelines are adhered to within the sports book.
• Resolve bet queries within agreed levels of authority and in a timely manner.
• Manage all accountable costs, with emphasis on efficient use of establishment hours.
• Plan and lead team participation in promotional activities.
• Actively support the sports book development strategy.
• Monitor local competitor activity and report changes.

General Conditions

• Communicate effectively with all levels of team members and guests.
• Work effectively in a fast-paced environment.
• Move around all work areas efficiently.
• Handle periodic conditions of extreme urgency and high job stress.

Qualifications

• High School diploma or GED required.
• 3+ years of experience in a sports book, racetrack, or other gaming environment.
• 1+ year of experience in a managerial/supervisory role.

Skills

• Strong commitment to guest service excellence.
• Excellent communication and interpersonal skills.
• Ability to work as part of a team and lead/motivate when necessary.
• Well-presented, polite, tactful, and friendly demeanor.
• Numerate, lively, and quick-thinking with good decision-making skills.
• Ability to handle pressure and resolve complaints/difficult situations calmly.
• Confident in promoting products and services.
• Effective at gathering and acting on customer feedback.
• High standards, initiative, proactivity, and professionalism.
• Flexible and able to follow procedures correctly.
• Driven and enthusiastic about personal development.
• Understanding of regulatory requirements (e.g., Gambling Commission, Health & Safety, Equality Act).

Must obtain and maintain a valid gaming license.