Sportsbook - Agent - PT
About the Role
Providing outstanding customer service while processing wagers for customers who are betting on the results of sporting events and is responsible for efficient and timely exchange of cash on all transactions.
Responsibilities
- Adhere to the Seminole Tribe's Policies and Procedures.
- Professionally engage patrons to effectively resolve disputes and answer questions while enhancing the customer experience.
- Maintain and balance a till for use in issuing and redeeming tickets and vouchers, including following void procedures and cash handling procedures.
- Communicate and promote our menu of wagering options and promotions to patrons.
- Demonstrate strong knowledge of when and where to escalate potential complaints, business risks, and potential VIP customers.
- Maintain a neat and well-stocked window for the next shift.
- Adhere to all rules and regulations set forth by jurisdiction.
- Proper execution of cash handling policies.
- Timeliness of identification and appropriate escalation of issues for resolution.
- Compliance with regulatory and legal requirements.
Requirements
- One (1) or more years of experience in Gaming and/or Sportsbook related roles preferred.
- Customer service and cash handling experience required.
- Experience working both independently and in a team-oriented, collaborative environment is essential.
- Ability to adjust and efficiently react to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
- Flexibility during times of change and the ability to work at speed.
- Ability to effectively prioritize and execute tasks in a fast-paced environment.
- Hands-on approach with the ability to learn the category and support the broader Retail business and its stakeholders across Retail Sportsbook operations.
- Exceptional communication and problem-solving skills to clearly articulate ideas, frame problems, and offer solutions with both internal and external customers.
- Understand sports wagering terminology and products, as well as managing customer expectations.
- Ability to make optimal decisions in high-pressure situations.
- Must be able to stand or walk for long periods of time and work in a loud, smoking environment.
- Flexibility to oversee operations 24/7 and be on call, available to work flexible hours including nights and weekends.
Work Environment
- May be exposed to casino-related environmental factors including, but not limited to, secondhand smoke and excessive noise.
- While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, and taste or smell.
- The employee must frequently lift and/or move up to 50 pounds.
- Specific vision abilities required include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
- The work environment is hectic, fast-paced, and often crowded and noisy.
Benefits
We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status. For our full list of Team Member Benefits, please visit our career site: www.gotoworkhappy.com/benefits.
Commitment to Service
We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations prior to an offer being extended. These background checks may include, but are not limited to: Credit Check and Criminal Background Check.