Sportsbook Assistant Manager
Caesars Entertainment · Baltimore, MD · 1 mo ago
ManagementFull-time
Responsibilities
- Effectively manage and schedule Sports Book Ticket Writers to ensure full coverage of sports book terminals
- Place and replenish sheets/parlay cards
- Write compliance paperwork/MTLs
- Manage cash drops and cash replenishment
- Average ticket cashing as determined by approval matrix and internal controls
- Absorb and assist in Reward card signup
- Maintain thorough knowledge of sport betting terminology to assist customers with placing wagers
- Ensure policies and procedures are adhered to on a daily basis
- Develop relationships with customers and ensure they feel welcomed
- Provide support to Ticket Writers to handle customer complaints/disputes
- Absorb and assist in handling the day-to-day activities of a sports book
- Foster an environment focused on customer service and compliance
- Promote a positive image for Caesars within the industry and community
Qualifications
- 2+ years’ experience as a Sports Book Supervisor
- Must be able to work independently with minimal supervision
- Must be confident in one’s ability to assess situations and make informed decisions
- Good interpersonal communication skills
- Ability to manage relationships
- Strong problem-solving skills
- Ability to manage a diverse range of activities and effectively prioritize responsibilities
- Ability to obtain and/or be eligible for work authorization, regulatory licensing (where applicable)
- Must be able to stand for extended periods of time
- Must be able to lift, pull or push 25 lbs.
- Must be able to write for extended periods of time
- Must be able to twist, bend or reach with no significant boundaries
Pay
$50,000 Yearly Salary
Schedule
Bi-Weekly Pay Dates