Sports & Recreation Manager

About the role

The JCC Greater Boston Sports & Rec Manager develops and manages high-quality sports programs and activities at JCCGB. Reporting to the Senior Director of Health and Wellness Programming, this role requires a motivated, passionate, creative professional, able to work autonomously, and committed to delivering exceptional, member-focused programming.

Responsibilities

• Provides strategic and supervisory leadership of our Sports and Recreation programs including, but not limited to, Pickleball, tennis, basketball and table tennis.
• Owns and manages the strategic direction of these programs - identifying the best offerings, adjusting the portfolio of programs as warranted, determining and setting appropriate pricing, and understanding new developments in these areas.
• Manages to the respective budgets of these programs.
• Proactively works with the managers or instructors of these programs to drive revenue growth and positive net asset impact.
• Sources new offerings, and identifies new options through research, analytics and forecasting, that will drive incremental growth of Sports and Rec revenue.
• Implements and manages these new offerings.
• Consults and collaborates with the program leads outside of Health & Wellness for the FEJL youth sports programs, and the JCCGB Maccabi team.
• Ideates, implements and manages promotional and retention strategies for all sports programs.
• Ensures member satisfaction and policy adherence, and capably manages Sports-related member complaints and issues.
• Promotes and markets Sports programs, both directly and through collaboration with Marketing.
• Collaborates and contributes to ad hoc projects and events, including but not limited to, open houses, member appreciation events, and family fun days.
• Performs administrative functions and coordination necessary to support H&W Sports & Rec programming, and Sports Facilities operations in support of other programming, including but not limited to:
• Accountable for all operational logistics including but not limited to managing program/service scheduling, court rentals, registrations, staff scheduling, and marketing promotional activity, working collaboratively with the program managers (if applicable) and instructors.
• Manages Gymnasium oversight and scheduling, including coordination with other departments to support their Sports facilities' needs (such as Camps, ELC, After-School Program).
• Works with program staff and Facilities to manage all internal/external programs, schedules and rentals to ensure that the scheduling is accurate and coordinated in all Health and Wellness spaces.
• Updates website schedules and ReSched (our room-booking tool) bookings.
• Analyzes internal (membership) and external (community) markets to identify trends and opportunities.
• Plans, schedules, staffs, budgets, and promotes all assigned sports-related programs.
• Maintains efficient gym and facility schedules and ensures equipment is available, functional, and safe.
• Orders new equipment as needed.
• Reports safety hazards, unclean conditions, or malfunctioning equipment promptly.

Requirements

• Bachelor's Degree in Sports Management, Physical Education, or Recreation Management or related field, preferred.
• 2+ years management experience in coordinating sports and/or leagues, preferred.
• CPR certification required, or willing to become certified once hired.

Skills and Abilities

• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Comfort with Microsoft Office.
• Ability to successfully learn and use JCC-specific programs like SalesForce and UPACE and others as needed.
• Knowledge of industry standards and best practices in Sports & Recreation.
• Experience with budget management and program evaluation.
• Ability to work collaboratively with colleagues and build positive relationships with members and program participants.
• Passion for health, fitness, and wellness.

Physical Requirements

• Able to work well in a busy, dynamic, and sometimes noisy environment involving multiple tasks and priorities.
• Occasional opportunities to work remotely for some administrative tasks and requires on-site/in-person presence for most responsibilities.
• Able to lift and carry objects weighing up to 40 pounds (boxes of supplies, fitness equipment, etc.).
• Able to manage occasional events during weekend and evening hours is also required.