SPFHS-2026-29 Agency Services Representative Trainee

About the role

Under the close supervision of a supervisory official in a state department, agency, or institution, learns to perform front-line and behind the scenes customer and other support services involving the review, processing and issuance of agency documents; provides information to customers regarding department/agency programs and services; does other related duties as required. Specific to the Position: Candidate will be responsible for providing customer service to the general public and performing clerical duties. The State Park Office is open 7 days a week year-round.

Location: Ringwood State Park, 1304 Sloatsburg Road, Ringwood, NJ 07456. Opening Date: 9/11/2026. Closing Date: 10/02/2026.

Responsibilities

• registering campers
• addressing issues with reservations
• providing phone coverage
• fielding complaints
• collecting fees
• selling State Park Passes and Park Merchandise
• operating the toll booth
• performing daily fiscal reports
• compiling and submitting revenue and attendance reports

Requirements

• Microsoft Suite proficiency, including Outlook
• Customer service training and experience; ability to manage high volumes of phone and in-person inquiries
• Ability to provide good customer service
• Valid New Jersey driver's license (if vehicle operation is required for essential duties)

Benefits

• Paid Benefit Leave
• Holiday Pay
• Alternative Workweek Program*
• Telework*
• Pension
• Deferred Compensation
• Health Benefits (medical, prescription drug, dental & vision care) and Life Insurance
• Flexible and Health Spending Accounts (FSA/HSA)
• Commuter Tax Savings Program
• Public Service Loan Forgiveness (PSLF)
• Tuition Reimbursement**

Pay

(A99) $37,724.21 (Non-Negotiable)

Schedule

Work Week: 35 (35-hour)