Specialty Sales Team Leader

Pay

The starting pay range for this position is $20.75 – $22.75 per hour. The full pay range is $20.75 – $35.25 per hour. Pay is based on several factors which vary by position, including labor markets and, in some instances, education, work experience, and certifications.

Benefits

• Comprehensive health benefits for eligible team members and dependents: medical, vision, dental, life insurance, and more
• 401(k)
• Employee discount
• Short-term disability
• Long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

About Target & Specialty Sales

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

Specialty Sales is a team of specialized consultants who understand what it means to meet our guests where they are and deliver for them through strong operations, incredible guest experience, and compelling visual merchandising presentations that inspire guests and build the basket. Teams in Apparel and Accessories, Home, Baby, Core Beauty, and Electronics prioritize guest experience while blending completion of tasks that ensure product is available and easy to shop – pulling, filling, pricing, setting, staging, and maintaining the sales floor and the backroom.

Role Skills & Experience

As a Specialty Sales Team Leader, you can gain skills and experience in:

• Guest service fundamentals and building a guest-first culture on your team
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• Leading multiple businesses while balancing team member expertise and effectively leading teams in each department
• Leading a team of hourly team members, including interviewing, developing, coaching, evaluating, and retaining talent

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring, and Friendly guest experience
• Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution; celebrate wins, drive results, and elevate the guest experience
• Demonstrate a service culture that prioritizes the guest service experience; model, train, and coach team member expectations to deliver on the GUEST service model culture
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Plan daily/weekly workload at the direction of your direct leader and execute to deliver on department and store sales goals and guest engagement, including planning merchandising sets, making changes and updates to merchandise sets (planograms), sales plans, events, and promotions
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions
• With direct leader guidance, develop, coach, and lead a team of consultants who are knowledgeable and passionate
• Assign daily tasks to team members based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader
• Encourage team to use tools available in their department (e.g., fitting room, testers, displays) as an opportunity to welcome, inspire, and influence guests by providing personalized recommendations to complete their purchase
• With direct leader guidance, partner with third-party vendors to ensure brand standards and merchandising are being met and areas are full and maintained
• Support team execution of changes and updates to merchandise sets and visual presentations for defined categories
• Create inspiring visual moments by ensuring product is organized, signed correctly, and merchandised to support seasonal trends
• Support your direct leader in leading assigned department area backroom processes, organization, layout, and replenishment of the sales floor to ensure product is available for guests
• Participate in team hiring and onboarding processes
• Lead your team in prioritizing the guest experience by ensuring the fitting rooms are welcoming, clean, and safe if applicable to your assigned areas of responsibility
• Support your direct leader in establishing clear goals and expectations and hold team members accountable to expectations
• Demonstrate a culture of ethical conduct, safety, and compliance; lead and hold the team accountable to work in the same way
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately
• Model the execution of physical security processes to enhance the in-store security culture
• Support merchandise protection strategies across the total store, including ordering, storage, and application as directed by best practices
• If applicable, as a key carrier, follow all safe and secure training and processes
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs
• Address all store emergency and compliance needs
• Support guest services such as back-up cashier, order pick up (OPU), and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
• All other duties based on business needs

Requirements

What we’re looking for:

• You enjoy interacting and helping others — including guests that shop our store and fellow team members you work with
• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success
• You are open to working a variable work schedule with varying hours, days, or shifts (including nights, weekends, holidays, closing shifts, and other peak shopping times)

Core skills needed from the start:

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes