Specialty Sales Team Leader

About the role

As a Specialty Sales Team Leader, you will lead a team of specialized consultants who understand what it means to meet guests where they are and deliver for them through strong operations, incredible guest experience, and compelling visual merchandising presentations that inspire guests and build the basket. Teams in Apparel and Accessories (A&A), Home, Baby, Core Beauty, and Electronics prioritize guest experience while blending completion of tasks that ensure product is available and easy to shop—pulling, filling, pricing, setting, staging, and maintaining the sales floor and the backroom.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring, and Friendly guest experience; ensure every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution; celebrate wins, drive results that deliver outcomes and elevate the guest experience
• Demonstrate a service culture that prioritizes the guest service experience; model, train, and coach team member expectations to deliver on the GUEST service model culture
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Plan daily/weekly workload at the direction of your direct leader and execute the same to deliver on department and store sales goals and guest engagement, including planning merchandising sets, making changes and updates to merchandise sets (planograms), sales plans, events, and promotions
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions
• With direct leader guidance, develop, coach, and lead a team of consultants who are knowledgeable and passionate
• Assign daily tasks to team members based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader
• Encourage team to use tools available in their department (fitting room, testers, displays) as an opportunity to welcome, inspire, and influence guests by providing personalized recommendations to complete their purchase
• With direct leader guidance, partner with third party vendors to ensure brand standards and merchandising are being met and areas are full and maintained
• Support team execution of changes and updates to merchandise sets and visual presentations for defined categories
• Create inspiring visual moments by ensuring product is organized, signed correctly, and merchandised to support seasonal trends
• Support your direct leader in leading assigned department area backroom processes, organization, layout, and replenishment of the sales floor to ensure product is available for guests
• Participate in team hiring and onboarding processes
• Lead your team in prioritizing the guest experience by ensuring the fitting rooms are welcoming, clean, and safe if applicable to your assigned areas of responsibility
• Support your direct leader in establishing clear goals and expectations and hold team members accountable to expectations
• Demonstrate a culture of ethical conduct, safety, and compliance; lead and hold the team accountable to work in the same way
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately
• Model the execution of physical security processes in order to enhance the in-store security culture
• Support merchandise protection strategies across the total store, including ordering, storage, and application as directed by best practices
• If applicable as a key carrier, follow all safe and secure training and processes
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs
• Address all store emergency and compliance needs
• Support guest services such as back-up cashier, order pick up (OPU), and Drive-up (DU), and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
• All other duties based on business needs

Qualifications

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information
• Accurately handle cash register operations as needed
• Climb up and down ladders as needed
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others
• Flexible work schedule (e.g., nights, weekends, and holidays) and reliable and prompt attendance necessary
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

Pay

Starting pay range per hour is $26.50 - $28.50. Full pay range per hour is $26.50 - $45.05. Pay is based on several factors which vary by position, including labor markets and in some instances may include education, work experience, and certifications.

Benefits

• Medical, vision, dental, life insurance, and more for eligible team members and their dependents
• 401(k)
• Employee discount
• Short term disability
• Long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

Schedule

Variable work schedule with varying hours, days, or shifts (including nights, weekends, holidays, closing shifts, and other peak shopping times).