Specialty Pharmacy Technician Call Center - Hybrid

Job Summary

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Essential Responsibilities

• Answer in-bound calls and assist customers with pharmacy related services.
• Obtain client information by answering telephone calls; interviewing clients; verifying information.
• Maintain new and existing patient profiles and enter new prescriptions into patient profiles.
• Escalate calls to pharmacist for clinical inquiries and escalate grievances to supervisor.
• Safeguard patient health information according to HIPAA & PHI guidelines.
• Contact insurance companies for benefit investigation and coverage eligibility.

Required Qualifications

• A high school diploma or GED.
• A license as a Mass Registered Pharmacy Tech.
• One to three years of related work experience.
• Minimum three months of data entry experience.
• Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access.

Preferred Qualifications

• PTCB certification.
• Specialty Pharmacy experience.
• Pharmacy data entry and PBM Billing experience.

Competencies

• Decision Making: Ability to make decisions based on specific instructions, standard practices, and established procedures.
• Problem Solving: Ability to address routine, somewhat repetitive problems by following clear directions and procedures.
• Independence of Action: Ability to follow precedents and procedures, set priorities, and organize work within general guidelines.
• Written Communications: Ability to communicate clearly and effectively in written English.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies.
• Team Work: Ability to work collaboratively in small teams to improve operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide high-level customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner.

Physical Nature of the Job

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus.

Pay Range

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, including seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.