Pharmacy Technician, Specialty Pharmacy | Call Center | Hybrid

Principle Duties and Responsibilities

• Serves as the patient and their caregiver’s primary point of contact for the ChristianaCare Specialty Pharmacy Program.
• Trains and coordinates the patient’s and their caregiver’s needs to escalate issues to the appropriate clinical or non-clinical resources both internally and externally of the organization.
• Develops relationships with patients and their caregivers to provide an exceptional and engaging experience while enrolled in the ChristianaCare Specialty Pharmacy Program.
• Serves as the program’s liaison to office practice clinical and operations staff.
• Conducts initial and follow-up benefit investigation (BI) to assist providers and patients in the timely initiation or continuity of specialty medication therapy.
• Serves as the program’s liaison to external specialty pharmacies.
• Facilitates processing of third-party payer prior authorization (PA) and utilization management (UM), and step-edits for specialty medications to expedite therapy initiation or avoid therapy disruption.
• Coordinates with the program’s clinical pharmacist team and pharmacy operations team to achieve the program’s goals and objectives.
• Enters patient information and prescription orders in the outpatient pharmacy dispensing system, paying particular attention to drug, dose, route, frequency, refills, date, quantity, third party payer, and other required information.
• Completes tasks in the prescription dispensing workflow under the direct supervision of a pharmacist.
• Captures and reports performance metrics.
• Facilitates processing of patient prescriptions, as time allows.
• Must be flexible in work assignments and be able to fill in operational positions, as needed.
• Participates in the continuous improvement of program.

Education and Experience Requirements

• A high school diploma or equivalent required.
• An associates or bachelor’s degree preferred.
• PTCB certification required.
• At least 3 years of outpatient pharmacy or specialty pharmacy experience required.
• Applicants enrolled or graduate of a 4-year bachelor program in the following health science majors are encouraged to apply and will be required PTCB certification in 1 year of employment:
• Applied Molecular Biology and Biotechnology
• Biology
• Chemistry
• Exercise Science
• Health Behavior Science
• Human Physiology
• Medical Diagnostics
• Medical Diagnostics Pre-PA
• Medical Laboratory Science
• Nutrition
• Nutrition and Dietetics
• Nutrition and Medical Sciences
• Nursing
• Occupational Therapy
• Physical Therapy
• Physician Assistant
• Sports Health

Expectational Customer Service and Time Management Skills

• Expectational customer service skills required.
• Expectational time management and prioritization skills.

Why ChristianaCare?

• At ChristianaCare, we are committed to delivering high-quality, innovative care that improves the health of our communities.
• We offer incredible work/life benefits including medical/dental/vision insurance coverage on your first day of employment, paid PTO, retirement plans, twelve weeks of paid parental leave, annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more.
• If you're inspired to make a difference, we invite you to become a ChristianaCare caregiver!

Hourly Pay Range

$19.84 - $29.76

Post End Date

Oct 30, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit here.