Specialty Pharmacy Supervisor

About the role

Joining AdventHealth is about extending the healing ministry of Christ. As a member of the specialty pharmacy team, you will be part of a community dedicated to the whole person, serving both patients and providers.

Responsibilities

• In-depth understanding of specialty pharmacy services and ability to articulate to staff to ensure processes are followed appropriately.
• Thoroughly understands AdventHealth prescription plan and communicates with staff, patients, and providers regarding eligibility, formulary, copays, and prior authorizations.
• Serves as a point of escalation for calls requiring higher expertise or discretion to resolve customer issues and ensures timely resolution.
• Maintains a working knowledge of fulfillment and shipping processes as they relate to specialty medications.
• Works with pharmacy purchasing team to receive needed medications and maintain an accurate inventory.
• Communicates with manager regarding work priorities and provides feedback regarding requests, projects, and assignments as appropriate.
• Conducts monthly one-on-one meetings with direct reports, reviews overall staff accountabilities and performance, and participates in the recruitment process for pharmacy technicians.
• Develops, facilitates, and monitors training of new department staff and plays an active role in maintaining competency of staff.
• Provides feedback for introductory and annual evaluations of all new hires/transfers into the specialty department and assists with corrective action and coaching as necessary.
• Maintains accountabilities for department staff, ensuring compliance with Rx Plus/Expedien and AdventHealth policies.
• Actively communicates standards with staff and completes audits as necessary.
• Works within registered pharmacy technician scope of practice.
• Performs all other duties as assigned.

Requirements

• Must be able to multitask and be flexible in moving from task to task within the department while maintaining composure and staying organized.
• Accuracy and attention to detail; excellent organizational skills.
• Ability to interpret prescriptions and knowledge of medical terminology.
• Knowledge of insurance plans and coordination of benefits including secondary insurance (copay assistance).
• Knowledge of resources to assist patients with their health care including foundations and societies.
• Good customer service skills and values teamwork.
• Intermediate to advanced proficiency skill set in MS Office.
• Spanish speaking.

Preferred

• Education: Associate's degree [Required], Bachelor's degree [Preferred]
• Field of Study: N/A
• Work Experience: 5+ years of pharmacy technician experience, preferably in specialty pharmacy [Required], Previous experience in healthcare, Pharmacy Benefit Management (PBM), managed healthcare service organization, insurance company, or other health related entity [Preferred], Leadership experience [Preferred]

Additional Information

N/A

Licenses and Certifications

• Registered Pharmacy Technician (RPhT) [Required]
• NHA Certified Pharmacy Technician (CPhT) [Required]
• PTCB Certified Pharmacy Technician (CPhT) [Required]

Physical Requirements

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Pay Range

$23.71 - $44.09

Background Screening Requirement

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.