Specialty Pharmacy Supervisor

Responsibilities

• Oversees the Specialty Pharmacy Program for Rx Plus Pharmacy and Expedien Rx Pharmacy.
• Coordinates daily assignments and activities for a team of remote and onsite pharmacists and technicians to meet the pharmacy's goals.
• Manages intake, claims adjudication, prior authorization coordination, and patient management processes to ensure service standards are met and patients receive consistent care.
• Trains and manages the Specialty Pharmacy team, requiring an understanding of all pharmacy processes and positions.
• Solves issues, including escalations and customer complaints, and provides education to Specialty Pharmacy staff.
• Enforces departmental and pharmacy policies, initiating development plans to ensure regulatory compliance and optimal service standards.
• Coordinates daily assignments and activities for pharmacists and technicians.
• Manages intake, claims adjudication, prior authorization coordination, and patient management processes to ensure service standards are met.
• Trains and supervises the Specialty Pharmacy team, ensuring all pharmacy processes and positions are understood and executed efficiently.
• Solves escalations and customer complaints, providing education and support to Specialty Pharmacy staff.
• Enforces departmental and pharmacy policies, initiating development plans to ensure regulatory compliance and optimal service standards.
• Provides staffing support and maintains expertise in prescription data entry, customer service operations, patient management, and clinical pharmacist processes.
• Supervises assigned personnel, adjusting assignments and workflow to achieve desired service outcomes.
• Conducts monthly one-on-one meetings with direct reports, reviewing prescription quality indicators and overall performance.
• Maintains department scheduling and time off requests, ensuring adequate coverage and efficient operations.
• Maintains productivity, financial, and quality metrics, providing reports as needed.
• Participates in new hire recruitment, evaluating candidates for best fit within the organization.
• Represents the department on interdisciplinary projects and initiatives, providing root cause analysis and audits to facilitate continuous quality improvement.
• Performs other duties as assigned.

Qualifications

• Bachelor's of science degree in pharmacy [Required]
• Doctorate doctor of pharmacy degree from an American Council of Pharmacy Education accredited college of pharmacy or foreign pharmacy graduate fpgec certified by the NABP [Required]
• 3+ years as a practicing pharmacist [Required]
• Previous experience in a supervisory position [Preferred]
• Previous experience with specialty pharmacy, Pharmacy Benefit Management (PBM), managed health care, or insurance company [Preferred]
• Licensed Pharmacist (RPH) [Required]
• Basic Life Support - CPR Cert (BLS) [Preferred]