Specialty Pharmacy Manager

Manager Patient Services - Onsite in Baton Rouge, LA or Monroe, LA + 50% travel across LA/MS - $10,000 Bonus! The Manager of Patient Services (Specialty Pharmacy Manager) is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model. The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings. The manager is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the Specialty Liaisons Key Responsibilities Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients. Coach and develop liaison team and instill Shields culture at health system partner siteProvide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teamsFacilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teamsMeet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomesProactively identify and implement improvement initiatives at health system partners to drive growth and efficiencyEngage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiencyEstablish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teamsEnsure a high level of partner satisfaction by proactively communicating the value of Shields’ clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadershipCollaborate with leadership teams to implement strategic initiatives including new clinic launches, workflow changes, and other growth initiativesProvide performance updates to Shields leadership teamEnsures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreachEnsures coverage for Specialty Liaisons when absent from workEffective problem-solver who works through barriers for success within clinics and with the support staff within the home officeIdentifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement effortsCollaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunitiesIdentifies, assesses and contributes to continuous process improvement and optimization initiativesProvides subject matter expertise to hospitals and clinics within their span of controlOther duties as assigned Education & Experience Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience5 years working in a healthcare or pharmacy environment with direct patient and clinician contact requiredActive Louisiana Pharmacy Technician License Required, National Certification as a CPhT (or equivalent) preferredPrior experience as a licensed pharmacy technician would be optimal in this roleExperience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus. What You’ll Get: Medical, dental, and vision insurance starting day one401(k) with match, 4 weeks PTO, 10 paid holidaysPaid parental leave, short-term disability, and professional developmentAccess to employee resource groups and wellness programs California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.