Specialty Clinic Call Center- Remote

About the role

Specialty Clinic Call Center - Remote Full-Time. Remote work after training completion. Schedule includes Monday‑Friday, 7 am‑5 pm.

Responsibilities

• Schedule, reschedule, and cancel patient appointments for multiple clinics.
• Receive incoming telephone calls and instant messages courteously, taking messages as needed.
• Assist in managing provider and clinic scheduling templates.
• Maintain and initiate faxes and other electronic communications and forms.
• Route all incoming calls.

Qualifications

• Ability to type and work within computer scheduling platforms.
• Excellent telephone and instant‑messaging etiquette.
• EPIC experience preferred.
• Proficient use of EMR, including proper documentation, understanding, and utilization.
• Ensures efficient telephone communication.

Benefits

• IPERS Short‑Term Disability (Employer Paid Coverage) – New York Life
• Basic Life and AD&D Insurance (Employer Paid Coverage) – New York Life
• Employee Assistance Program – Connections (access to professional services for financial, drug/alcohol, grief, etc.)
• Optional Benefits
  • Health Insurance (Wellmark BCBS)
  • Dental Insurance (Delta Dental)
  • Vision Insurance (Delta Vision)
  • Supplemental Life Insurance (New York Life)
  • Supplemental Insurance Plans (Aflac)
  • Flexible Spending Accounts (TASC)
  • Health Savings Account (Through local banks)
  • 457 Retirement Savings Plan (First Citizens Trust Company)
  • Fitness Center Memberships

Schedule

Full‑time remote after training completion; Monday‑Friday, 7 am‑5 pm.