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Jobs · OTHR · Oregon

Clinic Call Center Rep - Remote**

Samaritan Health Services · Corvallis, OR · 6 days ago
OTHRFull-time

Job Summary/Purpose

Takes inbound calls and ensures efficient and prompt responses to inquiries. Responsible for making patients and their needs a primary focus. Cultivates positive and productive patient relationships with the Samaritan System. Utilizes system policies and procedures to try and meet patient's needs and seeks information to recognize patient preferences and facilitate solutions to patient problems.

Department Description

The Clinic Call Center takes inbound calls and ensures efficient and prompt responses to inquiries from patients. Responsible for making patients and their needs a primary focus. Cultivates positive and productive patient relationships with the Samaritan System. Utilizes system policies and procedures to help patients schedule appointments, communicate with their providers and facilitate their daily care.

Experience/Qualifications

  • High school diploma or equivalent required.
  • Experience or training with computer applications required.
  • One (1) year experience or training in a position of similar responsibility and complexity preferred.
  • Experience or training with medical/insurance terminology preferred.

Knowledge/Skills/Abilities

  • Service Orientation - Successfully apply knowledge of various resources/models of recovery to assist and care for others.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
  • Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
  • Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues.
  • Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.
  • Physical Demands
  • Rarely (1 - 10% of the time): Walk incline lift (Floor to Waist: 0"-36"), 20 - 40 lbs; Lift (Knee to chest: 24"-54"), 0 - 20 lbs; Lift (Waist to Eye: up to 54"), 0 - 20 lbs; Carry 1-handed, 0 - 20 pounds; Carry 2-handed, 0 - 20 pounds; Squat repetitively, 0 - 20 pounds force; Push (0-20 pounds force); Pull (0-20 pounds force); Stand; Climb stairs; Kneel (on knees); Reach upward; Sit; Bend forward at waist; Rotate trunk sitting; Rotate trunk standing; Reach forward; Manual dexterity hands/wrists; Finger dexterity pinch; Grasp hand/fist.

Physical Demands

  • Frequently (34 - 66% of the time): Walk level surface, 20 - 40 lbs; Squat repetitively, 0 - 20 pounds force; Push (0-20 pounds force); Pull (0-20 pounds force); Sit; Stand; Bend forward at waist; Rotate trunk sitting; Rotate trunk standing; Reach forward; Manual dexterity hands/wrists; Finger dexterity pinch; Grasp hand/fist.
  • Continually (67 - 100% of the time): Walk incline lift (Floor to Waist: 0"-36"), 20 - 40 lbs; Lift (Knee to chest: 24"-54"), 0 - 20 lbs; Lift (Waist to Eye: up to 54"), 0 - 20 lbs; Carry 1-handed, 0 - 20 pounds; Carry 2-handed, 0 - 20 pounds; Squat repetitively, 0 - 20 pounds force; Push (0-20 pounds force); Pull (0-20 pounds force); Stand; Climb stairs; Kneel (on knees); Reach upward; Sit; Bend forward at waist; Rotate trunk sitting; Rotate trunk standing; Reach forward; Manual dexterity hands/wrists; Finger dexterity pinch; Grasp hand/fist.

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