Call Center Representative -(Remote)

About the role

Resonance CX Partners is seeking a Spanish Call Center Representative to join our team. This role is remote and offers a competitive pay rate of $20 per hour.

Responsibilities

• Handle a high volume of inbound calls (approximately 45-75 calls per day)
• Aid callers by addressing inquiries, resolving issues, and providing appropriate solutions
• Read from and utilize knowledge base articles to ensure accurate and consistent information
• Create and manage service requests based on customer needs
• Identify and appropriately escalate complex or sensitive calls
• Maintain detailed and accurate documentation of customer interactions
• Deliver excellent customer service while remaining professional, patient, and empathetic
• Adhere to company policies, procedures, and compliance standards at all times

Requirements

• Advanced customer service skills with a strong desire to help others
• Strong phone etiquette and interpersonal communication skills
• Proficiency in Microsoft Office and general computer skills
• Experience with keyword searching (Boolean search skills a plus)
• Excellent verbal and written communication skills
• Strong listening and comprehension abilities
• Ability to remain composed, objective, and professional in all situations
• Positive, patient, and confident demeanor

Qualifications

• High School Diploma or GED (preferred)
• 2-3 years of customer service experience (preferred)
• Phone-based customer service experience (strongly preferred)
• Bilingual skills are a plus but not required

Skills

• Advanced customer service skills
• Strong phone etiquette and interpersonal communication skills
• Proficiency in Microsoft Office and general computer skills
• Experience with keyword searching (Boolean search skills a plus)
• Excellent verbal and written communication skills
• Strong listening and comprehension abilities
• Ability to remain composed, objective, and professional in all situations
• Positive, patient, and confident demeanor

Benefits

Resonance CX Partners offers a flexible work schedule, including weekend availability, and a supportive company culture focused on quality, performance, and collaboration.

Pay

$20 per hour

Schedule

Monday through Friday, 9:00 AM - 5:00 PM