Medical Call Center Professional (Remote / Hybrid)

About the role

Join a team where every conversation matters. As a call center professional, you'll serve as a trusted resource for patients, helping them to navigate their care while delivering a seamless, compassionate experience with every interaction. We are seeking a dependable, friendly, and highly organized Call Center Professional to join our team.

Responsibilities

• Answer incoming calls promptly and professionally, ensuring excellent customer service.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Utilize medical terminology to assist clients in understanding their inquiries related to healthcare services.
• Efficiently schedule patient appointments for multiple providers across multiple office locations.
• Work with office staff and internal triage teams to provide seamless care.
• Perform data entry tasks accurately while maintaining confidentiality of sensitive information.
• Analyze customer issues and provide timely resolutions or escalate as necessary.
• Maintain a positive attitude while multitasking and managing high call volumes in a fast-paced environment.
• Demonstrate proper phone etiquette to enhance customer satisfaction.
• Collaborate with team members to improve processes and share best practices.

Requirements

• Fluency in English; multilingual skills are required, Spanish preferred.
• Strong understanding of medical terminology is preferred.
• Excellent verbal and written communication skills.
• Proven experience in customer service, preferably in a medical office setting.
• Ability to operate computerized systems efficiently for data entry and record management.
• Strong analytical skills to assess situations and provide effective solutions.
• Exceptional phone etiquette and professionalism in all interactions.
• Ability to work independently as well as part of a team.

Skills

• Proficient in English; multilingual skills are required, Spanish preferred.
• Strong understanding of medical terminology is preferred.
• Excellent verbal and written communication skills.
• Proven experience in customer service, preferably in a medical office setting.
• Ability to operate computerized systems efficiently for data entry and record management.
• Strong analytical skills to assess situations and provide effective solutions.
• Exceptional phone etiquette and professionalism in all interactions.

Benefits

• A warm, supportive team environment.
• Opportunities to expand clinical skills in women’s health.
• The chance to make a meaningful impact on patient lives every day.
• A generous compensation package including paid vacation time, company holidays (7), health and dental insurance, 401k, uniform allowance, and more.

Pay

Compensation details are not specified at this time.

Schedule

Full-time, 8-hour shifts (M-F).