Call Center Healthcare Representative - Part-Time Remote US

About the role

Join Gainwell as a Call Center Healthcare Representative and play a meaningful role in supporting healthcare programs that serve communities across the country. In this remote, part-time role, you’ll provide clear, accurate information to members and providers while delivering a professional and compassionate customer experience.

Responsibilities

• Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services.
• Research and resolve inquiries efficiently while following established procedures and compliance guidelines.
• Document customer interactions clearly and accurately in multiple systems during live calls.
• Meet performance expectations including quality standards, service levels, and productivity goals.
• Contribute to a collaborative team environment focused on delivering reliable and responsive support.

Requirements

• At least two (2) years of customer service experience, ideally in a call center or high-volume environment.
• Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center).
• Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously.
• Clear and professional communication skills with the ability to manage challenging conversations calmly.
• Self-motivated and dependable, with the ability to work independently in a remote setting.

Qualifications

Your role in our mission includes handling inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services. Research and resolve inquiries efficiently while following established procedures and compliance guidelines. Document customer interactions clearly and accurately in multiple systems during live calls. Meet performance expectations including quality standards, service levels, and productivity goals. Contribute to a collaborative team environment focused on delivering reliable and responsive support.

Skills

• Customer service experience
• Healthcare experience (optional)
• Computer proficiency
• Communication skills
• Self-motivation

Benefits

In this role, you will have access to Gainwell’s competitive benefits package in accordance with eligibility guidelines, including medical, dental, vision, and 401(k) options. The pay range for this position is $30,500.00 - $43,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Pay

The pay range for this position is $30,500.00 - $43,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Schedule

This is a part-time remote position with scheduled hours primarily between 9:00 AM – 3:30 PM CST, Monday through Friday, aligned with business needs. Ongoing scheduling based on business needs and call volume, with potential for additional hours when available.