Healthcare Call Center Representative - Part Time

Connecticut Orthopaedics has been named the #1 Physician Practice in Orthopaedics in Connecticut for two consecutive years. Interested in growing your career while making an impact in the lives of patients each and every day? Connecticut Orthopaedics is looking for a part-time Call Center Representative to join our exceptional care team. By joining our team, you will become an integral part of the largest private orthopaedic practice in New England offering a competitive salary, excellent work-life balance, and exceptional career growth opportunities! The Call Center Representative position is the entry point for patients to engage with the practice and request information or an appointment. Management of phone calls and appointment requests are of high priority to meet the patient’s objective for calling while providing exceptional customer service. Location & Schedule: This is an on-site position located in Hamden, CT. Monday-Friday, 8:00am-12:00pm Essential Responsibilities Answering incoming phone calls such as, triaging to the appropriate party or managing the needs of the patientManaging appointment requests for websiteRegistering patient into practice management systemNavigating provider schedules to schedule new or follow-up appointmentsKnowledge of scheduling rules meeting provider team expectationsOperation of computer and its applications to meet job expectationsPerforms other duties as assigned by their supervisor Skills And Abilities Ability to communicate effectively and clearly across all departments and to patientsTime management on phone callsAbility to multitask in a high call volume call centerStrong aptitude in the use of computer applicationsExceptional interpersonal skillsCapability to navigate computer applications while speaking with patient Experience/Educational Requirements High school diploma or equivalent requiredMinimum 1 year of experience in customer service or call center environment Salary Starting hourly rate range: $23-$25, What We Offer Competitive salary, 401(k) contributions, and company-paid life insurance.Generous PTO and paid holidays to promote work-life balance.Access to training and development opportunities and Employee Assistance Program (EAP)Free Parking