Healthcare Call Center Representative - Part Time

Essential Responsibilities

• Answering incoming phone calls such as, triaging to the appropriate party or managing the needs of the patient
• Managing appointment requests for website
• Navigating provider schedules to schedule new or follow-up appointments
• Registering patient into practice management system
• Operating computer and its applications to meet job expectations
• Performing other duties as assigned by their supervisor

Skills And Abilities

• Effective and clear communication across all departments and to patients
• Time management on phone calls
• Multitasking in a high call volume call center
• Strong aptitude in the use of computer applications
• Exceptional interpersonal skills
• Capability to navigate computer applications while speaking with patient

Experience/Educational Requirements

• High school diploma or equivalent required
• Minimum 1 year of experience in customer service or call center environment