Call Center Healthcare Representative - Remote US

Summary

Join Gainwell as a Call Center Healthcare Representative and play a meaningful role in supporting healthcare programs that serve communities across the country. In this remote, full-time role, you'll provide clear, accurate information to members and providers while delivering a professional and compassionate customer experience. If you thrive in a structured, high-volume environment and take pride in helping others, this opportunity offers purpose-driven work with daytime hours.

Your Role in Our Mission

• Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services.
• Research and resolve inquiries efficiently while following established procedures and compliance guidelines.
• Document customer interactions clearly and accurately in multiple systems during live calls.
• Meet performance expectations including quality standards, service levels, and productivity goals.
• Contribute to a collaborative team environment focused on delivering reliable and responsive support.

What We're Looking For

• At least two (2) years of customer service experience, ideally in a call center or high-volume environment.
• Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center).
• Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously.
• Clear and professional communication skills with the ability to manage challenging conversations calmly.
• Self-motivated and dependable, with the ability to work independently in a remote setting.

What You Should Expect in This Role

• Full-time remote, work from home position for candidates residing within the United States.
• Five weeks of paid training will be scheduled between 8:00 a.m. - 5:30 p.m. CST, Monday through Friday; following training, employees will work an eight-hour shift scheduled between 7:00 a.m. and 6:00 p.m. CST, Monday through Friday.
• Camera use is required during screening calls, interviews, and throughout the paid 5-week training program, designed to prepare you for success.
• Minimum hard-wired high-speed internet connection required (no Wi-Fi) with minimum download speed of 25 Mbps and upload speed of 10 Mbps, plus a private, distraction-free workspace.
• Access to Gainwell's competitive benefits package in accordance with eligibility guidelines, including medical, dental, vision, and 401(k) options.
• This posting is intended for pipeline purposes as we identify, screen and interview qualified candidates for an anticipated October 2026 training class and start date.
• During the screening call, candidates will be required to appear on camera, and a photo will be captured as part of the recruiting process.

Pay

The pay range for this position is $39,520 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.