On-Site Medical Call-Center Specialist

About the role

DCI Donor Services (DCIDS) is seeking a dedicated and compassionate individual to join our team in saving lives through organ and tissue donation. Our mission is to end the transplant waiting list by maximizing the gift of life through coordinated donation processes.

Responsibilities

• Effectively capture medical information into donor management software
• Facilitate the donation process through coordination and communication with donor families and medical personnel
• Support families of potential donors and communicate the opportunity for donation using empathy and care
• Perform other related duties as assigned

Requirements

• A minimum of a two-year degree in a health-related field, nursing, or paramedic/EMT certification
• One to two years of experience in a healthcare-related position, including use of medical terminology
• CTBS, RN, or LPN certification preferred
• Working knowledge of computers and Microsoft Office applications
• Ability to exercise independent judgment and multitask
• Exceptional teamwork, communication, and conflict management skills
• Demonstrated excellence in intrapersonal skills, attention to detail, and organizational skills

Qualifications

The ideal candidate should have a minimum of a two-year degree in a health-related field, nursing, or paramedic/EMT certification, one to two years of experience in a healthcare-related position, including use of medical terminology, and CTBS, RN, or LPN certification preferred. They should also have working knowledge of computers and Microsoft Office applications, the ability to exercise independent judgment and multitask, exceptional teamwork, communication, and conflict management skills, and demonstrated excellence in intrapersonal skills, attention to detail, and organizational skills.

Skills

• Strong interpersonal skills
• Effective communication skills (oral and written)

Benefits

Competitive compensation package including up to 184 hours of PTO and up to 72 hours of sick time in the first year. Medical plans (PPO or HDHP), dental, and vision coverage are offered. A 403(b) plan with matching contributions is available. Term life, AD&D, and long-term disability insurance are provided. A wellness program and supplemental insurance benefits such as accident coverage and short-term disability are included. Discounts on home/auto/renter/pet insurance and cell phone discounts through Verizon are also offered.

Pay

Details about pay are not specified in the job posting.

Schedule

This position is located in Knoxville, TN and will be assigned to a rotating 12-hour schedule, specifically the night shift (7:00pm - 7:00am EST). Training will take place during the day shift. Details about the pay schedule are not specified in the job posting.