Remote Call Center

About the role

As a Customer Service Representative, you will be taking calls for delivery and payments. This position requires exceptional customer service skills to address service needs, billing, and transaction inquiries via a high volume of inbound calls. This is a remote, contract position that will support the team during their busiest season.

Responsibilities

• Handle inbound calls for delivery and payment inquiries
• Address service needs, billing, and transaction inquiries
• Manage high volume of inbound calls

Requirements

• Exceptional customer service skills
• Effective communicator with strong listening and empathy skills
• Problem-solving skills and passion for customer satisfaction
• Previous customer service experience
• Bilingual (Spanish) a plus but not required
• Knowledge of basic office equipment and Office 365
• Entry-level experience

Skills

• Customer service
• Call center
• Customer support
• Remote support
• Customer service oriented

Pay

$18.50 per hour

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Details

• Contract position
• Based out of Ashland, VA
• Fully remote
• Application deadline: November 5, 2026