Customer Service / Call center (Remote)
Acclaim Systems · Harrisburg, PA · 3 wk ago
OTHR$18/hrFull-time
About the Role
This is a remote customer service position focused on delivering excellent customer support, managing KPIs, and ensuring Service Level Agreement (SLA) compliance. The role involves using CRM tools to handle customer service operations efficiently.
Responsibilities
- Provide excellent customer service in a call center environment.
- Manage and meet KPIs and Service Level Agreements (SLAs).
- Utilize CRM tools to support customer service operations.
Requirements
- Overall 2-4 years of customer service experience.
- Strong communication skills.
- Good computer and typing skills.
- Lottery experience is a plus.
Pay
$18 per hour.
Benefits
- Paid Time Off (PTO).
- Holiday pay.