Specialty Account Coordinator (Full Time)

About the role

The Specialty Account Coordinator is responsible for multiple facets of patient account coordination including insurance/benefit verification, denials management, and collections. The coordinator also identifies assistance programs such as drug copay cards for which patients may qualify, assists patients with enrollment, monitors services rendered, and bills those programs for applicable funds. The position requires a thorough understanding of claims procedures, insurance company regulations, and ophthalmology coding and billing, including monitoring regulatory changes to pre‑certification, documentation, and claims submission requirements. Accuracy, attention to detail, and strong communication with physicians, staff, patients, and insurers are essential. The coordinator serves as a resource for other staff and patients and performs all duties in alignment with Mercy Service Standards, mission, and values.

Responsibilities

• Insurance and benefit verification
• Denials management and collections
• Identify and enroll patients in assistance programs (e.g., drug copay cards)
• Monitor services rendered and bill assistance programs for applicable funds
• Maintain thorough knowledge of claims procedures, insurance regulations, and ophthalmology coding/billing
• Monitor changes to pre‑certification, documentation, and claims submission requirements
• Communicate effectively with physicians, staff, patients, and insurance companies
• Serve as a resource for staff and patients
• Perform duties consistent with Mercy Service Standards, mission, and values

Requirements

• Education: Some college hours in Business, Finance, and/or Accounting related courses preferred
• Experience: Minimum 3 years related experience required

Skills

• Interpersonal, organizational, and analytical skills
• Ability to work in stressful situations, meet deadlines, and maintain consistent accuracy
• Logical reasoning, good judgment, and rapid identification/initiation of corrective actions
• Effective written and oral communication for directing co‑workers
• Ability to work effectively with VBO management and co‑workers in demanding situations

Benefits

From day one, Mercy offers outstanding benefits — including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Position Details

Location: Mercy Surgery Center, Springfield, MO

Schedule: Full Time