Specialist, Trading Operations

About the role

Trading Operations is the leading provider of custodial, trading, technology, and practice management to registered independent advisory firms. We provide access to sophisticated wealth-management services that help advisors attract and retain affluent clients, as well as profitably grow, compete, and succeed in their business efforts. The Team provides a wide range of phone-based service and support to institutional clients (independent investment advisory firms) to enhance the client experience and increase client loyalty. We work with peers, clients, and business partners to mitigate risk and ensure timely settlement of trades. Our group researches and responds to client issues related to trades executed away from Schwab. We promote client retention and identify opportunities to expand existing relationships through service quality, delivery of timely and accurate information, and recommending service or process enhancements.

The selected candidate for this role will work on-site in the specified location.

Responsibilities

• Provide settlement services to Investment Advisors who maintain multiple trading relationships for client accounts held within our firm.
• Support trade settlement functions with Investment Advisors who execute trades away from Schwab.
• Ensure compliance with SEC/FINRA regulations.
• Ensure proper documentation for client accounts and clearing broker/dealer firms.
• Build strong rapport with Investment Advisors and provide personalized service.
• Maintain key working relationships with Settlement Operations, Advisor Service Teams, Trading Desks, and Advisor Services Sales.

Requirements

• 2 or more years of financial services industry experience.
• Working knowledge of Settlement Operations, with street-side experience preferred (including knowledge of DTC, foreign, government, physical delivery, and restricted securities).
• Knowledge of DVP trading: Prime Broker, Client to Client, Step Out, CMTA, and Broker to Broker is helpful.
• Strong customer contact skills, along with excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills and ability to multi-task are critical.
• Must work well in a collaborative team environment, including across locations.

Qualifications

• MS Excel and MS Word skills are a plus.
• Bachelor’s degree or equivalent experience is preferred.
• FINRA Series 7 & 63 is preferred (or a strong desire to obtain these licenses—materials provided).

Benefits

• 401(k) with company match and Employee Stock Purchase Plan.
• Paid time for vacation, volunteering, and a 28-day sabbatical after every 5 years of service for eligible positions.
• Paid parental leave and family-building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.

Pay

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

Schedule

Hybrid work and flexibility approach, balancing workplace flexibility with in-person collaboration on a regular basis.