Specialist Support Laboratory

Responsibilities

• Understand and perform to all applicable regulatory and compliance requirements.
• May support leadership during audits.
• Ship, receive, and track packages and specimens while maintaining the integrity of samples, as needed.
• Receive, classify, and process specimens in an accurate and expedient manner.
• Inspect specimens and paperwork for accuracy and acceptability.
• Maintain sample identity and ensure samples are handled and stored at appropriate temperatures to prevent loss of sample.
• Use appropriate systems to accurately perform data entry functions.
• Proofread own work for content, spelling, accuracy, and document format.
• Maintain sample integrity and ensure proper identification of all specimens.
• Prepare samples for laboratory testing, as needed.
• May perform reagent preparation.
• Operate, troubleshoot, and perform routine maintenance and calibration on equipment, as needed.
• Properly identify and clearly document sample issues or discrepancies and work with client to resolve, as appropriate.
• Answer telephone calls and respond to email requests with professionalism and a high degree of courtesy and responsiveness.
• Research and resolve issues with follow up to customers in a prompt manner.
• Use written and verbal communication skills to provide exemplary customer service to internal and external customers, and appropriately document interactions.
• Maintain organization of departmental records, as needed.
• Support the maintenance of reagent and supply inventory, as needed.
• Work weekend and holiday rotations, as scheduled.
• May train others on job tasks, as assigned.
• Maintain all applicable competencies, sufficient continuing education credits, and perform duties in accordance with laboratory policy.
• Understands and performs in accordance with all applicable regulatory and compliance requirements.
• Complies with all standard operating policies and procedures.

Qualifications

• High School Diploma or equivalent required.
• Two years attendance at an accredited college, university or technical college with emphasis in a science/medical related field preferred.
• 1-3 years customer service experience required.
• 1-3 years medical related experience or training preferred.
• Data entry or LIS (Laboratory Information System) experience preferred.