Senior Specialist Support Laboratory

Responsibilities

• Understand and perform to all applicable regulatory and compliance requirements.
• Participate in regulatory audits, as needed.
• Ship, receive, and track packages and specimens while maintaining the integrity of samples.
• Receive, classify, and process specimens in an accurate and expedient manner.
• Inspect specimens and paperwork for accuracy and acceptability and maintain sample identity.
• Ensure samples are handled and stored at appropriate temperatures to prevent loss of sample.
• Use appropriate systems to accurately perform data entry functions.
• Proofread own work for content, spelling, accuracy, and document format.
• Prepare samples for laboratory testing, as needed.
• May perform reagent preparation.
• Operate, troubleshoot, and perform maintenance and calibration on equipment, as needed.
• Identify and clearly document sample issues or discrepancies and work with client to resolve, as appropriate.
• Answer telephone calls and respond to email requests with professionalism and a high degree of courtesy and responsiveness.
• Research and resolve complex issues with follow up to customers in a prompt manner.
• Use written and verbal communication skills to provide exemplary customer service to internal and external customers, and appropriately documents interactions.
• Maintain departmental records and execution of reagent and supply inventory control process as needed.
• Perform training activities and provide mentorship to trainees assisting junior and peer staff members with complex issues, and may support the assessment of staff competence, as appropriate.
• Oversee that daily tasks are completed in a highly efficient manner.
• May participate in validation and implementation of new processes or equipment, and support Controlled Document processes to ensure that Standard Operating Procedures are accurate, compliant, and up to date.
• Maintain all applicable competencies and performs duties, and maintains sufficient Continuing Education credits, as applicable per laboratory policy.
• Support scheduling process, and work weekend and holiday rotations as needed.
• Perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

Qualifications

• High School Diploma or equivalent required.
• Two years attendance at an accredited college, university or technical college with emphasis in a science/medical related field preferred.
• Mastery of Laboratory Support Specialist duties, responsibilities, and behaviors required.
• Ability to read, interpret, and write documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Aptitude for computers and superior data entry skills.
• Ability to manage frequent interruptions in a fast-paced and high-volume environment.
• Ability to transition from one task to another in an efficient manner.
• Advanced customer service skills.
• Effective verbal and written communication skills, including the ability to provide constructive criticism to fellow employees.
• Flexibility to work independently and with a team.
• Organized and able to prioritize and handle multiple tasks at one time and provide direction to others.
• Ability to work independently with limited written or oral instruction.
• Knowledge of medical terminology.
• Understand time zones and military time.