Specialist Support Laboratory

About the Role

Under the direction of department leadership, performs clerical and other technical lab duties in a timely and accurate manner, with quality that exceeds customer expectations. Takes pride in performing customer service tasks, executed at a high level. Executes daily scheduled tasks, takes initiative within the scope of the role, and strives to improve work processes based on laboratory and client needs. Aligns to and supports Versiti's mission, vision, and values as well as department goals and objectives. Understands the importance of daily tasks performed and their impact on patients and providers to deliver lifesaving diagnostic services.

Responsibilities

• Understand and perform all applicable regulatory and compliance requirements.
• Support leadership during audits, as needed.
• Ship, receive, and track packages and specimens while maintaining the integrity of samples.
• Receive, classify, and process specimens in an accurate and expedient manner.
• Inspect specimens and paperwork for accuracy and acceptability.
• Maintain sample identity and ensure samples are handled and stored at appropriate temperatures to prevent loss.
• Use appropriate systems to accurately perform data entry functions.
• Proofread own work for content, spelling, accuracy, and document format.
• Prepare samples for laboratory testing, as needed.
• Perform reagent preparation, as needed.
• Operate, troubleshoot, and perform routine maintenance and calibration on equipment.
• Properly identify and clearly document sample issues or discrepancies and work with clients to resolve them.
• Answer telephone calls and respond to email requests with professionalism and courtesy.
• Research and resolve issues with follow-up to customers promptly.
• Use written and verbal communication skills to provide exemplary customer service to internal and external customers and document interactions appropriately.
• Maintain organization of departmental records.
• Support the maintenance of reagent and supply inventory.
• Work weekend and holiday rotations, as scheduled.
• Train others on job tasks, as assigned.
• Maintain all applicable competencies and continuing education credits.
• Perform duties in accordance with laboratory policy.
• Perform other duties as required or assigned within the scope of this job classification.

Qualifications

Education

• High School Diploma or equivalent required.
• Two years attendance at an accredited college, university, or technical college with emphasis in a science/medical related field preferred.

Experience

• 1-3 years customer service experience required.
• 1-3 years medical related experience or training preferred.
• Data entry or LIS (Laboratory Information System) experience preferred.

Knowledge, Skills, and Abilities

• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Strong attention to detail and problem-solving skills.
• Aptitude for computers and strong data entry skills.
• Ability to manage frequent interruptions in a fast-paced and high-volume environment.
• Ability to transition efficiently between tasks.
• Ability to provide a high level of customer service.
• Effective verbal and written communication skills.
• Flexibility to work independently and with a team.
• Organized and able to efficiently prioritize multiple tasks.
• Ability to work independently with structured written or oral instructions.
• Knowledge of medical terminology preferred.
• Understand time zones and military time.

Tools and Technology

• General office equipment (computer, printer, fax, copy machine, scanner).
• Personal Computer (desktop, laptop, tablet).
• Microsoft Suite (Word, Excel, PowerPoint, Outlook).
• Software systems (including Customer Relationship Management Software, Laboratory Information Systems, Learning Management System).
• Lab/department specific equipment, including but not limited to:
  • Box cutter
  • Pipettes (single channel, multi-channel, electronic, etc.)
  • Centrifuge, freezers, refrigerators
  • Water bath
  • Automated cell washer
  • Heat block
  • Balances
  • pH meter

Benefits

Versiti provides a comprehensive benefits package based on job classification. Full-time regular employees are eligible for:

• Medical, Dental, and Vision Plans
• Paid Time Off (PTO) and Holidays
• Short- and Long-term disability
• Life insurance
• 7% match dollar for dollar 401(k)
• Voluntary programs
• Discount programs

Pay

The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary information is shared at the time of the phone screening based on location and qualifications.