Specialist: Student Experience (Multiple Opportunities)

We're excited you are considering a position with us. We welcome and celebrate the expansive experiences and contributions that all members of our campus community bring to the table, whether shaped by career history, academic study, or community engagement. We're committed to a fair and transparent hiring process. For more information about working at Pima Community College, visit the Pima Careers page . All employees are expected to live and work within the state of Arizona as a condition of employment. All selected candidates are subject to a successful completion of a background check. The data we collect during the application process is used to evaluate your qualifications for the role you're applying for. All data is handled with strict confidentiality and in accordance with our privacy policy. Position Summary The Student Experience Specialist provides holistic, student-centered support to adult learners enrolled in Adult Basic Education for College and Career (ABECC) programs. This position promotes academic persistence, credential attainment, career exploration, and successful transitions to postsecondary education or the workforce. Beginning with enrollment and continuing throughout a learner's educational journey, the Student Experience Specialist fosters student engagement and retention through individualized coaching, data-informed interventions, and coordination with instructional and support services. The Specialist empowers students to navigate educational pathways, overcome barriers, develop digital literacy and academic planning skills, and build self-advocacy. Working with learners enrolled in High School Equivalency (HSE) and English for Speakers of Other Languages (ESOL) programs, the Student Experience Specialist connects students with campus and community resources that support their academic, personal, and career success. Continued employment in the position is contingent upon continued funding through designated external sources. Duties & Responsibilities Provides proactive, student-centered coaching that supports persistence, completion, and workforce readiness for adult learnersDevelops supportive relationships with ABECC learners to help them acclimate to the academic environment, participates in intake and orientations, and assists students across all stages of their educational pathwayDelivers holistic, developmental advising for new and returning students, helping them set academic and personal goals that align with career pathwaysAssesses student needs and connects them with appropriate College and community resources, including academic tutoring, career counseling, and transfer assistanceMonitors student progress through regular check-ins and data tracking; identifies at-risk students and provides recommended interventionsInforms and guides students in navigating PCC online learning management systems and educational software (e.g., D2L, Essential Education, EdReady, Burlington English)Collaborates with Teaching and Learning staff, college advisors, and student support teams to develop integrated strategies that enhance engagement and retentionDesigns, organizes, and facilitates workshops, orientations, and outreach events to build student confidence, motivation, and self-advocacy; develops and delivers targeted training to support and retain adult learnersMaintains accurate, confidential student records, reports, and communications in alignment with institutional policies, Family Educational Rights and Privacy Act (FERPA) regulations, and funding requirementsContributes to the continuous improvement of adult education programs by researching, identifying, and recommending innovative, responsive practices informed by student feedback and educational trendsInterprets, applies, and ensures compliance with complex guidelines, operational policies, and regulatory standards established by Pima Community College, the Arizona Department of Education, and other program stakeholdersResolves student services complaints and concerns, responds to requests and inquiries, and provides customer service excellence to internal and external stakeholdersAssists in implementing department operational procedures and processes in coordination with multiple campuses, learning centers, and Integrated Basic Education and Skills Training (IBEST) programsPerforms all other duties and responsibilities as assigned or directed by the supervisor Job Requirements/Qualifications Associate’s degree in related field andThree to five years of related experience within student services in secondary, higher education, or adult learning environment or An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above Knowledge, Skills And Abilities Knowledge of administrative procedures and practicesKnowledge of internal and external customer service principles and practicesKnowledge of regulatory compliance principles and practicesSkill in effective communication (both written and oral)Skill in performing a variety of duties, often changing from one task to another of a different natureSkill in positive, productive and flexible customer serviceSkill in analyzing data and drawing conclusionsAbility to apply effective and accurate data entry and typing skillsAbility to develop and maintain effective and positive working relationshipsAbility to operate relevant equipment required to complete assigned responsibilities for the position If you require assistance, or a reasonable accommodation for individuals with disabilities, please do not hesitate to contact Pima Community College Human Resources. Human Resources Contact Information Phone: (520) 206-4624 TTY: (520) 206-4530 Email: hr@pima.edu Pima Community College is an Equal Opportunity Employer. We encourage applications from all qualified individuals.