Specialist II, Campus Experience (Part-time)

Job Summary

The Campus Experience Specialist for Jordan Campus supports the daily operations of the Student Success Navigation Hub and the Faculty Support Center at the assigned campus. As a frontline, student- and faculty-facing member of the Campus Experience team, the Specialist provides high-quality customer service, assists with campus wayfinding and resource navigation, and helps maintain welcoming and inclusive campus spaces.

Essential Responsibilities

• Provide warm, inclusive, and professional frontline service to students and visitors across in-person, phone, email, and virtual interactions.
• Assist students in navigating admissions, registration, financial aid basics, student records, testing/placement, and general college wayfinding.
• Offer triage and problem-solving for common questions, making timely referrals to appropriate campus and community resources.
• Support OneCard operations, including card issuance, replacement, transit pass loading, and cash handling in accordance with college policies.
• Monitor and document service usage and common questions; share observations with the Coordinator/Assistant Director to support continuous improvement.
• Support lost-and-found procedures in line with campus protocols.
• Provide friendly, timely frontline assistance to faculty using the Faculty Support Center.
• Support instructional readiness by assisting faculty with supplies, mail distribution, printing, workspace support, and basic navigation of college systems and processes.
• Provide basic classroom and instructional technology support (e.g., classroom access, simple troubleshooting, connecting with IT, Canvas support when needed).
• Train or assist faculty in using printers, copiers, scanners, and basic instructional equipment.
• Maintain daily activity reports and help ensure the Faculty Support Center and faculty work areas remain clean, organized, and welcoming.
• Support final exam logistics as assigned.
• Promote a sense of belonging to foster inclusive, cohesive, and consistent campus experience. Help maintain a welcoming campus environment through signage updates, space readiness, and ensuring public areas reflect SLCC’s standards for inclusivity and belonging.
• Help maintain a welcoming campus environment through signage updates, space readiness, and ensuring public areas reflect SLCC’s standards for inclusivity and belonging.
• Support campus life and operations through campus events, including room setup, signage placement, space preparation, and basic A/V coordination.
• Submit and track facilities, custodial, and IT work orders under the direction of the Coordinator/Assistant Director.
• Aid in classroom access, opening/closing routines, and campus safety procedures as assigned.
• Provide accurate general information about campus resources, services, events, and wayfinding.
• Collaborate with colleagues across the Navigation Hub, Faculty Support Center, academic departments, Student Affairs, Public Safety, Facilities, and other campus partners.
• Support additional campus operations and institutional priorities as requested by the Coordinator or Assistant Director of Campus Experience.

Knowledge & Skills

• Strong communication skills across diverse populations.
• Excellent customer service, problem-solving, and interpersonal skills.
• Ability to navigate computerized student information systems (Banner preferred).
• Proficiency with Microsoft Office Suite and standard office equipment.
• Attention to detail and accuracy.
• Ability to learn new systems and processes quickly.
• Professional phone, email, and in-person communication skills.
• Ability to Triage basic student issues to provide timely resolution or referral.
• Provide high-quality, inclusive service to students, faculty, staff, and visitors.
• Work independently and as part of a team in a fast-paced environment.
• Prioritize tasks and manage multiple responsibilities.
• Follow established procedures and apply sound judgment.
• Maintain confidentiality and adhere to college policies.
• Support students and faculty from diverse cultural, socioeconomic, and ability backgrounds.
• Communicate clearly and respectfully with all members of the campus community.

Minimum Qualifications

• High school diploma or GED.
• Basic computer literacy and ability to operate standard office equipment.
• Ability to communicate effectively with a broad range of people.

Preferred Qualifications

• One (1) year post–high school education.
• One (1) year full-time (or equivalent) customer service or office experience.
• Experience working in higher education or student support services.
• Experience with Banner, Transact, Etrieve, or MySLCC.
• Bilingual or multilingual (Spanish preferred).