New Student Experience Specialist

About the role

New Mexico State University Global Campus seeks a New Student Experience Specialist to engage prospective students by conducting outreach campaigns, responding to inquiries, scheduling appointments with Admissions Representatives, and maintaining accurate records in Slate to support the enrollment process and provide an exceptional student experience.

Responsibilities

• Provide daily updates in Slate to record interactions with student leads.
• Proactively respond to prospective student inquiries and schedule appointments for admission representatives following established communication plan guidelines and protocol.
• Perform other miscellaneous duties as assigned.

Requirements

• High School diploma plus 1 year of relevant experience, or higher degree.

Preferred Qualifications

• Technical Connectivity Requirements: For roles that use call systems or provide synchronous support, employees must maintain a stable, low-latency internet connection capable of supporting continuous voice communications without interruption. Wired Ethernet is strongly preferred due to its reliability and call quality. Equivalent wired or business-grade connections may be acceptable if they meet all performance and stability requirements. These requirements are subject to reasonable accommodation in accordance with applicable law. Consumer Wi-Fi–only connections (without a hardwired device connection) are not accepted.

Schedule

• Monday–Friday, 10:00 AM–7:00 PM MT