Coordinator of New Student Experience

Position Summary

The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds. The Coordinator of New Student Experience serves as the architect of the new student journey, providing the continuity that transforms a series of onboarding steps into a genuine sense of belonging. From a student's first step into the pre-registration orientation (Ready2Register session) through the end of their first year at MassBay, this role ensures the experience is cohesive, intentional, and welcoming.

Key Responsibilities And Duties

• Program Coordination & Development

• Leads the vision and ongoing development of Ready2Register, ensuring program curriculum remains current, effective, and engaging;
• Oversee implementation and quality of Ready2Register sessions facilitated by Peer Navigators;
• Design, implement, and assess programming that supports new student transition, belonging, and success across the first year;
• Collaborate with Student Engagement on orientation programming, including the kickoff event, to ensure a seamless and connected new student experience;
• Coordinate family orientation and family engagement programming;
• Identify gaps in the new student experience through data, Peer Navigator feedback, and advisor input, and develop responsive programming to address them;
• Maintain and update New Student Programs webpages to ensure content is current, accurate, and student-facing;

• Student Advising & Support

• Perform academic advisement to an assigned caseload of new students, including international students (i.e. – advise students on course selection, program requirements, college policies, and transition issues; Refer students to appropriate offices and outside agencies as needed;
• Monitor academic progress and initiate outreach for students who have not connected with appropriate support;
• Coordinate with the Designated School Official for international students as appropriate;
• Coordinate provision of academic support services to assist new students in connecting to advising, campus resources, and the broader college community;
• Participate in early alert and retention initiatives in coordination with advising and student affairs colleagues;

• Peer Navigator Supervision

• Coordinate the student leadership Peer Navigator program (i.e. – recruit, hire, train, instruct, and evaluate Peer Navigators;
• Instruct assigned staff in performance of duties according to established standards;
• Plan the work of others and allocate personnel;
• Prioritize, assign, review, and coordinate work;
• Respond to employee issues and concerns;
• Interview and recommend selection of new employees;
• Coordinate Peer Navigator involvement in Ready2Register sessions and new student onboarding activities throughout the academic year;
• Collaborate with advising staff to ensure Peer Navigators are meaningfully integrated into student outreach;

• Administration & Institutional Contribution

• Perform administrative tasks associated with department activities (i.e. – maintain student files, notes, and contact logs documenting student advisement and program interactions;
• Prepare program reports, summaries, and documentation;
• Assist with divisional programs and initiatives as needed;
• Responsible for tracking and assessing new student and orientation attendance numbers, registration numbers, and how orientation affects retention;
• Use data to inform continuous program improvement;
• Prepare and manage the New Student Programs budget, including monitoring expenditures and assisting in budget development;
• Interact with various agencies, individuals, and faculty (i.e. – partner across Student Development and with Enrollment Services to ensure alignment across all touchpoints in the new student experience;
• Participate in institutional committees and working groups;
• Communicate with faculty, staff, students, and outside agencies to coordinate activities and resolve problems;

Minimum Qualifications

• Master’s degree in Education, Counseling, Sociology, or closely related field;
• With five (5) years experience and/or training that includes academic advisement, academic placement, counseling, career development, math/electronics teaching, or program/project management;
• or an equivalent combination of education, training, and experience.

Preferred Qualifications

• Sensitivity and commitment to the goals of Affirmative Action;
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need;
• Demonstrate successful experience in a community college or comparable setting is desired as well as experience conducting leadership training, advising student organizations, conducting orientation programs, and working with varied range of populations;
• Bilingual proficiency in English and one or more additional languages;
• Demonstrated experience working with students in co-curricular activities including but not limited to student government and mentoring programs;
• Demonstrated experience in the area of programming, training, policy development or administration, and facilitation of student programs;
• Experience coordinating orientation and first-year programs, leadership training programs, and other campus-wide comprehensive activities;
• Experience working with higher education commuter populations to motivate and energize students in co-curricular activities;
• Experience and demonstrated abilities in electronic media development including webpage design;
• Working knowledge of civic engagement efforts and commitment to integrating community awareness activities into co-curricular programming;
• Familiarity with EAB Navigate, Slate (CRM) or similar student success platforms.