Specialist II, Campus Experience (Part-time)

About the role

The Campus Experience Specialist for Jordan Campus supports the daily operations of the Student Success Navigation Hub and the Faculty Support Center at the assigned campus. This position plays a key role in helping students navigate college processes, supporting faculty instructional needs, and promoting a sense of belonging on campus.

Responsibilities

• Provide warm, inclusive, and professional frontline service to students and visitors across in-person, phone, email, and virtual interactions.
• Assist students in navigating admissions, registration, financial aid basics, student records, testing/placement, and general college wayfinding.
• Offer triage and problem-solving for common questions, making timely referrals to appropriate campus and community resources.
• Maintain OneCard operations, including card issuance, replacement, transit pass loading, and cash handling in accordance with college policies.
• Monitor and document service usage and common questions; share observations with the Coordinator/Assistant Director to support continuous improvement.
• Support lost-and-found procedures in line with campus protocols.
• Provide friendly, timely frontline assistance to faculty using the Faculty Support Center.
• Assist faculty with supplies, mail distribution, printing, workspace support, and basic navigation of college systems and processes.
• Provide basic classroom and instructional technology support (e.g., classroom access, simple troubleshooting, connecting with IT, Canvas support when needed).
• Train or assist faculty in using printers, copiers, scanners, and basic instructional equipment.
• Maintain daily activity reports and help ensure the Faculty Support Center and faculty work areas remain clean, organized, and welcoming.
• Support final exam logistics as assigned.
• Promote a sense of belonging to foster inclusive, cohesive, and consistent campus experience.
• Help maintain a welcoming campus environment through signage updates, space readiness, and ensuring public areas reflect SLCC’s standards for inclusivity and belonging.
• Support campus life and operations through campus events, including room setup, signage placement, space preparation, and basic A/V coordination.
• Submit and track facilities, custodial, and IT work orders under the direction of the Coordinator/Assistant Director.
• Aid in classroom access, opening/closing routines, and campus safety procedures as assigned.
• Provide accurate general information about campus resources, services, events, and wayfinding.
• Communicate proactively with the Assistant Director/Coordinator of Campus Experience, sharing updates, service trends, concerns, and recommendations.
• Maintain accurate information about campus services, hours, locations, and institutional policies and procedures to ensure a cohesive, coordinated One College Experience.
• Participate in team meetings, required trainings, and professional development.
• Build strong working relationships with colleagues across the Navigation Hub, Faculty Support Center, academic departments, Student Affairs, Public Safety, Facilities, and other campus partners.
• Support additional campus operations and institutional priorities as requested by the Coordinator or Assistant Director of Campus Experience.

Requirements

• High school diploma or GED.
• Ability to operate a computer and general office equipment.
• Ability to communicate effectively with a broad range of people.

Qualifications

• One (1) year post–high school education.
• One (1) year full-time (or equivalent) customer service or office experience.
• Experience working in higher education or student support services.
• Experience with Banner, Transact, Etrieve, or MySLCC.
• Bilingual or multilingual (Spanish preferred).

Skills

• Strong communication skills across diverse populations.
• Excellent customer service, problem-solving, and interpersonal skills.
• Ability to navigate computerized student information systems (Banner preferred).
• Proficiency with Microsoft Office Suite and standard office equipment.
• Attention to detail and accuracy.
• Ability to learn new systems and processes quickly.
• Professional phone, email, and in-person communication skills.
• Ability to Triage basic student issues to provide timely resolution or referral.
• Provide high-quality, inclusive service to students, faculty, staff, and visitors.
• Work independently and as part of a team in a fast-paced environment.
• Prioritize tasks and manage multiple responsibilities.
• Follow established procedures and apply sound judgment.
• Maintain confidentiality and adhere to college policies.
• Support students and faculty from diverse cultural, socioeconomic, and ability backgrounds.
• Communicate clearly and respectfully with all members of the campus community.