Specialist, Order Management

About the role

CHANEL is looking for a Specialist to join our Order Management Team in Piscataway, NJ. You will assist and support a key part of our dynamic fragrance and beauty catalogs.

Responsibilities

• Provide support to the manager to drive “best in class” customer service performance (in-stocks, OTIF, MABD, forecast vs. order, perfect order)
• Build Supply Chain relationships with key partners
• Manage the complete customer supply chain process for F&B wholesale, owned and lease teams
• Retrieve, analyze, and provide documentation for key accounts to provide recommendations regarding service level, OSA, and vendor/retailer performance
• Maintain Customer Master data (new door upload and data maintenance)
• Manage price increase process
• Drive collaboration and process maturity to enable the transition of a tactical order processing towards a strategic customer/retail supply chain capability
• Project Management support: make recommendations for streamlining processes and highlight opportunities for continuous improvement
• Develop and measure CHANEL F&B customer management metrics and provide critical insight for root cause analysis and overall network strategy improvements
• Become well-versed in the main processes and organization of internal and external customers
• Be the internal “voice of the customer” promoting a customer centric culture
• Develop and maintain strong business partnerships (not limited to) with Account Planning, Merchandise Planning, Supply Planning, Operations, and retailers

Qualifications

• Experience managing E-Commerce Supply Chains preferred
• Experience working on vendor Supply Team of a FMCG supporting a large retailer
• High proficiency with computer systems and software applications (SAP, WMS, PowerBI)
• Solid analytical and problem-solving skills
• Experience with, and a high level of comfort in, contact with the customer both at an every-day operational level as well as at senior level when needed
• Position Logistics: 1-3 Years of experience (minimum)
• BA / BS Degree

Skills

• Experience in logistics and supply chain management
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in project management tools and techniques
• Excellent problem-solving and analytical skills

Benefits

• Flexibility (flexible time and hybrid work options)
• Wellbeing resources including dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail)
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K, pension, and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Pay

The anticipated base salary range for this position is $58,200 through $90,000. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits, and perks.

Schedule

Hybrid, in-office work schedule: Based in Piscataway, NJ

Additional Information

Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.