Specialist, IT

Key Duties & Responsibilities

• Install and perform minor repairs to hardware, software, and peripheral equipment following design or installation specifications
• Oversee the daily performance of computer systems
• Support the information system function within the resort, using appropriate systems management procedures and practices to ensure operating effectiveness and data integrity
• Aid in entire-network maintenance, including the administration and documentation of computer networks, telephone, and cable TV networks
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems, providing technical support
• Answer users' inquiries regarding computer software and hardware operations to resolve problems
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software
• Confer with colleagues to establish requirements for new systems or modifications
• Develop training materials and procedures, and/or train users in the proper use of hardware and software
• Use and handle IT equipment with care, according to the Director’s instructions
• Maintain a record of daily data communication transactions, problems, remedial actions taken, and installation activities
• Refer major hardware and software problems and defective products to vendors / technicians for service
• Prepare evaluations of software and hardware, recommending improvements or upgrades
• Inspect equipment and reads order sheets to prepare deliveries to users
• Observe system functioning to verify correct operations and detect errors
• Attend briefings and meetings as requested
• Perform additional duties, as assigned by the Director, IT or other members of Management

Skills, Experience, & Educational Requirements

• Previous experience working in IT within a resort environment is preferred
• Relevant entry-level certifications preferred: CompTIA ITF+, A+, Network+, Security+, Microsoft MTA, and ITIL v3 Foundation
• Ability to translate complex technical issues into terms easily understood by end users
• Proficiency in Help Desk software, ticketing systems, and endpoint management tools
• Excellent customer service skills, even in times of high demand, low resources, or unhappy users