Specialist II, Navigation Hub Herriman Campus (Part-time)

About the role

The Campus Experience Specialist supports the daily operations of the Student Success Navigation Hub and the Faculty Support Center at the assigned campus. This position plays a key role in helping students navigate college processes, supporting faculty instructional needs, and promoting a sense of belonging on campus.

Responsibilities

• Provide warm, inclusive, and professional frontline service to students and visitors across in-person, phone, email, and virtual interactions.
• Assist students in navigating admissions, registration, financial aid basics, student records, testing/placement, and general college wayfinding.
• Offer triage and problem-solving for common questions, making timely referrals to appropriate campus and community resources.
• Support OneCard operations, including card issuance, replacement, transit pass loading, and cash handling in accordance with college policies.
• Monitor and document service usage and common questions; share observations with the Coordinator/Assistant Director to support continuous improvement.
• Monitor and document faculty support needs; share trends or concerns with the Coordinator/Assistant Director.
• Support final exam logistics as assigned.
• Promote a sense of belonging to foster inclusive, cohesive, and consistent campus experience.
• Help maintain a welcoming campus environment through signage updates, space readiness, and ensuring public areas reflect SLCC’s standards for inclusivity and belonging.
• Support campus life and operations through campus events, including room setup, signage placement, space preparation, and basic A/V coordination.
• Submit and track facilities, custodial, and IT work orders under the direction of the Coordinator/Assistant Director.
• Aid in classroom access, opening/closing routines, and campus safety procedures as assigned.
• Provide accurate general information about campus resources, services, events, and wayfinding.
• Communicate proactively with the Assistant Director/Coordinator of Campus Experience, sharing updates, service trends, concerns, and recommendations.
• Maintain accurate information about campus services, hours, locations, and institutional policies and procedures to ensure a cohesive, coordinated One College Experience.
• Participate in team meetings, required trainings, and professional development.
• Build strong working relationships with colleagues across the Navigation Hub, Faculty Support Center, academic departments, Student Affairs, Public Safety, Facilities, and other campus partners.
• Support additional campus operations and institutional priorities as requested by the Coordinator or Assistant Director of Campus Experience.

Knowledge & Abilities

• Knowledge of Student support services including Admissions, Registration, and student record information.
• Basic financial aid, veterans’ services, and academic advising.
• Customer service principles and best practices.
• FERPA and confidentiality standards.
• MySuccess.
• Basic computer operations, printing systems, and office software.
• General campus operations, safety protocols, and emergency procedures.
• Principles of equitable, inclusive, and student-centered service.

Qualifications

• High school diploma or GED.
• Basic computer literacy and ability to operate standard office equipment.
• Ability to communicate effectively with a broad range of people.

Skills

• Strong communication skills across diverse populations.
• Excellent customer service, problem-solving, and interpersonal skills.
• Ability to navigate computerized student information systems (Banner preferred).
• Proficiency with Microsoft Office Suite and standard office equipment.
• Attention to detail and accuracy.
• Ability to learn new systems and processes quickly.
• Professional phone, email, and in-person communication skills.
• Ability to Triage basic student issues to provide timely resolution or referral.
• Provide high-quality, inclusive service to students, faculty, staff, and visitors.
• Work independently and as part of a team in a fast-paced environment.
• Prioritize tasks and manage multiple responsibilities.
• Follow established procedures and apply sound judgment.
• Maintain confidentiality and adhere to college policies.
• Support students and faculty from diverse cultural, socioeconomic, and ability backgrounds.
• Communicate clearly and respectfully with all members of the campus community.

Benefits

This position is subject to a successful completion of a criminal background check. More information about Salt Lake Community College benefits can be found here.