Specialist II, Faculty & Event Support Herriman Campus(part-time)

About the role

The role involves managing and enhancing the Services provided by NEOGOV. Responsibilities include providing support services, answering inquiries, troubleshooting issues, and maintaining security.

Responsibilities

• Provide support services, answer requests, comments, and questions, troubleshoot, and diagnose problems with the Services.
• Verify identities, respond to legal requests, enforce legal agreements, prevent fraud or illegal activities, and screen for undesirable or abusive activity.
• Make improvements, enhancements, or modifications to the Services based on feedback and usage data.
• Manage and track preferences for communications received from NEOGOV.

Requirements

• Proficiency in using digital platforms and software tools.
• Excellent communication and problem-solving skills.
• Experience in customer service or a related field.
• Knowledge of data analysis and reporting.
• Ability to work independently and manage multiple tasks simultaneously.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 3 years of relevant work experience.
• Strong analytical and organizational skills.
• Experience with CRM systems and project management tools.

Skills

• Proficient in Microsoft Office Suite.
• Experience with CRM systems and project management tools.
• Knowledge of data analysis and reporting tools.
• Strong communication and interpersonal skills.

Benefits

• Flexible working hours.
• Professional development opportunities.
• Competitive compensation package.
• Health insurance benefits.
• Employee discounts on NEOGOV products.

Pay

Salary range: $50,000 - $70,000 annually.

Schedule

Full-time position with a flexible schedule.