Specialist II Enrollment Services (Shared Services)

About the role

The purpose of this class is to provide, in a “Shared Service environment,” a back-office operation and coordination of work related to advisement, registration, international, and student services, including student applications, registration, drop/add, scanning, indexing, and fraud research.

Responsibilities

• Provide day to day processing of enrollment related paperwork.
• Resolve and troubleshoot problems in daily processing of service requests related to areas related to enrollment.
• Process, prepare and validate student documents relating to all aspects of the enrollment process to meet standards of data quality for internal and external reporting compliance.
• Process entry of admissions applications, generating student ID numbers based on CCBC standards and SOP’s.
• Review suspected fraudulent student records. Contact students regarding ID and Residency verifications.
• Audit and/or verify student records. Research and resolve discrepancies.
• Assist with notifications to students, i.e., letters, emails to prepare for timely mailings from Registrar’s office, Financial Aid, and other offices.
• Scan/Index into Banner Extender, and review for clarity student enrollment information, ID and residency documentation, applications, registrations, drop/adds, high school/college transcripts, change of information, refund requests, graduation applications, etc.
• Process time sensitive mailings from various departments including Registrar’s office, Early College Access Program, and Financial Aid.

Requirements

• High School diploma/GED and three (3) years full time of clerical experience to include data entry, working in an office environment, preferably in a business which is customer service related.
• Experience working in a Registrar’s Office, Admissions, Financial Aid or with Student/Accounts preferred.
• Experience working in Higher Education preferred.
• Knowledge/experience working with document imaging and Student Information systems, specifically Banner, preferred.
• Must be able to work some evenings and occasional weekends.

Qualifications

Compensation within the posted range is determined by a candidate's education level and/or years of experience in the field. Generally, employees are hired in the lower third of the scale.

Skills

N/A

Benefits

• Health and Medical: CIGNA Open Access Plus (OAP) Cigna Open Access Plus In Network (OAPIN)
• Kaiser Prescription Drug Benefits: For CIGNA Plans - included in Cigna Plan Medical Premiums
• Kaiser Dental Benefits: CareFirst Blue Cross/Blue Shield Regional Traditional
• Vision Benefits: NVA
• Flexible Spending Accounts: Benefit Strategies Health Spending Account $2,600
• Dependent Care: $5,000
• Term Life Insurance: MetLife
• Supplemental Term Life Insurance: 100% employee paid
• Paid Leave Benefits: Academic, Bereavement, Sick and Safe Leave, Jury Duty, Religious Holidays, Military Leave, Sabbatical, Personal, Vacation, and Holidays
• Tuition Assistance: Waiver or reimbursement programs for eligible full-time employees, spouses, and legal dependents up to age 22 with proof of successful completion and a C or better grade.
• McDaniel College’s Educator’s Legacy Scholarship Program: Up to $100,000 over four (4) years for children of ANY current full-time benefits-eligible CCBC employee with at least four years of continuous full-time employment.

Pay

Compensation within the posted range is determined by a candidate's education level and/or years of experience in the field. Generally, employees are hired in the lower third of the scale.

Schedule

N/A