Specialist II, Enrollment Services (Shared Services)

About the role

The purpose of this class is to provide, in a “Shared Service environment,” a back-office operation and coordination of work related to advisement, registration, international, and student services, including student applications, registration, drop/add, scanning, indexing, and fraud research.

Responsibilities

• Provide day to day processing of enrollment related paperwork.
• Resolve and troubleshoot problems in daily processing of service requests related to areas related to enrollment.
• Process, prepare and validate student documents relating to all aspects of the enrollment process to meet standards of data quality for internal and external reporting compliance.
• Process entry of admissions applications, generating student ID numbers based on CCBC standards and SOP’s.
• Review suspected fraudulent student records. Contact students regarding ID and Residency verifications.
• Audit and/or verify student records. Research and resolve discrepancies.
• Affirmatively assist with notifications to students, i.e., letters, emails to prepare for timely mailings from Registrar’s office, Financial Aid, and other offices.
• Scan/Index into Banner Extender, and review for clarity student enrollment information, ID and residency documentation, applications, registrations, drop/adds, high school/college transcripts, change of information, refund requests, graduation applications, etc.
• Process time sensitive mailings from various departments including Registrar’s office, Early College Access Program, and Financial Aid.

Requirements

• High School diploma/GED and three (3) years full time of clerical experience to include data entry, working in an office environment, preferably in a business which is customer service related.
• Experience working in a Registrar’s Office, Admissions, Financial Aid or with Student/Accounts preferred.
• Experience working in Higher Education preferred.
• Knowledge/experience working with document imaging and Student Information systems, specifically Banner, preferred.
• Must be able to work some evenings and occasional weekends.

Qualifications

Compensation within the posted range is determined by a candidate's education level and/or years of experience in the field. Generally, employees are hired in the lower third of the scale.

Skills

N/A

Benefits

At A Glance BENEFIT SUMMARY
Health and Medical CIGNA
Cigna Open Access Plus (OAP) Cigna Open Access Plus In Network (OAPIN)
Kaiser Prescription Drug Benefits: For CIGNA Plans - included in Cigna Plan Medical Premiums Kaiser - included in Kaiser Medical Premium
Mental Health Emotional, drug/alcohol abuse treatment, both inpatient and outpatient, provided when pre-approved. Premium included in medical care plan.
Dental Benefits CareFirst Blue Cross/Blue Shield Regional Traditional
CareFirst Blue Cross/Blue Shield Regional Preferred Vision Benefits NVA
Flexible Spending Accounts Benefit Strategies Health Spending Account $2,600
Benefit Strategies Dependent Care (children under 13 and elder care) $5,000
Financial Term Life Insurance: MetLife Employee Basic Life Insurance is 1 times your salary with a minimum of $50,000 (90/10) Employee Supplemental Life Insurance is available in multiples of $10,000 with a maximum of $200,000. Supplemental Term Life Insurance is available for spouse (increments of $10,000 to a maximum of 50% of employee combined basic and supplemental amount) and dependents ($10,000). Supplemental Term Life Insurance is 100% employee paid.
Permanent Whole Life Insurance: Unum Permanent Whole Life Insurance with Optional Long Term Care rider available through Unum. Available to full-time employees, part-time associates, and adjunct faculty. Spouse and dependent coverage available. Permanent Whole Life Insurance accrues cash value, premiums will not increase, and coverage will not decrease. Permanent Whole Life Insurance is 100% employee paid.
Accidental Death & Dismemberment: The Hartford Individual or Family Coverage. Employee pays a rate in multiples of $10,000 to a maximum of $300,000.
Long-Term Disability Plan pays 60% of gross monthly salary after 90 consecutive days of absence. Employee pays 100% of premium.
Retirement Plans
Maryland State Teacher’s Pension System (7% contributory)
Optional Retirement Plan (non-contributory)
Baltimore County Employees’ Retirement System (7% contributory)
Supplemental (Retirement Annuities) 403(b) and 457(b) Tax-sheltered annuities – 403(b). Payroll salary reduction authorization is needed. The form is available on SharePoint Forms/Human Resources Forms.
The 403(b) supplemental retirement plan is available to all CCBC employees (Adjunct Faculty, Part Time Associates and Full Time employees). Roth 403(b) is a savings feature that is available when you open a 403(b) account. The Roth 403(b) savings feature allows employees to contribute after-tax dollars and then withdraw tax-free dollars from their account upon retirement. The Roth 403(b) savings feature is only offered by the following vendors: TIAA-CREF and VOYA Financial Advisors, Inc.
Adjunct Faculty, Part Time Associates and Full Time employees are eligible to save for retirement using the Roth 403(b) savings feature. Employees may contribute traditional pre-tax 403(b) dollars and Roth 403(b) post-tax dollars simultaneously. The savings limits are combined for the Traditional 403(b) and the Roth 403(b) contributions.
Deferred Compensation Plan — 457(b) offered through VOYA Financial Advisors, Inc. The 457(b) salary reduction authorization form is needed. The form is available on SharePoint Forms/Human Resources Forms.
Legal Services Legal Resources is a pre-paid legal voluntary benefit for advice, consultation and representation for commonly used legal services.
Credit Union First Financial Federal Credit Union membership available to employees.
Direct Deposit It's convenient, safe, reliable and saves time. No waiting for your check on payday. The money is already in your account, whether you are at work or on vacation. Mandatory payroll direct deposit allows employees the control and flexibility of directing their pay to different accounts at any bank, in any location.

Pay

Compensation within the posted range is determined by a candidate's education level and/or years of experience in the field. Generally, employees are hired in the lower third of the scale.

Schedule

N/A