Enrollment Services Specialist

Responsibilities

• Counsel, advise, investigate, and resolve inquiries and issues presented by potential, current, and former students, parents, faculty, staff, various third parties, and the general public.
• Accurately and efficiently deliver comprehensive customer service support about course enrollment/registration information, academic records, financial aid, billing and payment, and residence life with a focus on student success and retention.
• Provide proactive, start-to-finish student/customer service using independent professional judgment and discretion in simple and minimally complex issues related to all supported offices.
• Ability to analyze processes and procedures, problem solve and think critically.
• Facilitates the use of virtual waiting line technology, message/announcement board(s) to communicate department-specific and broad campus messaging, and website maintenance.

Requirements

• Possess beginner to intermediate knowledge of and skills with technology including software programs for communication, data collection, student information systems, and customer relationship management (CRM), including but not limited to PeopleSoft, Microsoft Office/365, Student Financial Planning, ImageNow, Monday.com, Zendesk, Ocelot, QTrac, etc.
• Accept, receive, sort, and appropriately process or route required documents presented by student(s) for partner offices.
• Represent enrollment services and the one stop during annual days/programs, events, conferences, etc., and complete special projects and initiatives as assigned.

Qualifications

• Bachelor’s degree preferred.
• Prior higher education work experience, specifically within a student services office (e.g., admissions, bursar/student accounts, financial aid, housing, registrar, retention, etc.).
• Excellent oral and written communication skills.
• Research and troubleshooting skills.
• Must be able to meet expectations in a fast-paced, customer-oriented environment.
• Superior customer service skills and philosophy.
• Positive attitude and professional demeanor.
• Manage data using a variety of applications.
• Communicate and interact effectively with people of all ages and identities.

Benefits

• Medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance.
• Paid time for paid sick leave, annual leave, and personal leave.
• 12 paid holidays per year, tuition remission.
• Employer-funded pension and supplemental retirement accounts.