Enrollment Specialist II

Overview

The Vendor Network Team is seeking highly motivated, customer-obsessed, and revenue-driven individuals to join our dynamic team. As part of One Inc.’s Vendor network, our team plays a crucial role in facilitating claim payments from our Carriers. The role of the Enrollment Specialist is to provide proactive and exceptional customer assistance via telephone. This involves researching and verifying contact information, making outbound phone calls to ensure smooth processing of claims payments, updating contact information, and meticulously documenting results. We are looking for individuals who thrive in a fast-paced environment, possess excellent communication skills, and are dedicated to delivering top-notch customer service. Join us and be part of a team that values innovation, collaboration, and excellence in every interaction. This role is an incentive based role where successful outcomes equal higher commissions.

Key Responsibilities

• Independently manages a targeted list of customers for claims payment processing
• Responsible for making high volume outbound phone calls and meticulously tracking the results of each call
• Update and maintain systems with accurate and timely information
• Maintain and meet daily and weekly performance targets
• Uphold a high level of professionalism and integrity while delivering superior customer service
• Maintain a comprehensive knowledge base of the company's products and services

Skills

• Strong verbal communication skills
• Able to follow oral and written instructions
• Capable of working independently with minimal supervision
• Customer Service obsessed
• Highly Detail oriented
• Thrive in a competitive, ever-changing entrepreneurial environment
• Salesforce experience is a plus

Desired Traits

• Action Oriented
• Growth Mindset
• Positive Outlook
• Problem Solver
• Self-starter
• Demonstrates Ethical Behavior
• Strong Drive
• Team Player
• Supportive & Adaptable to Change
• Exudes a commitment to Personal & Professional Development

Physical Demands

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment Standard indoor office setting; exposure to computer screens. Physical Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed. Vision See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents. Hearing Ability to hear in the normal audio range with or without corrections.

Company Profile

One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments. The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments. Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible. One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.