Specialist, Client Processing - Conventional Debt

About the role

This role is located in Pittsburgh and involves performing routine and non-routine client service and transactional support functions. You'll interact with other organizational units/teams to ensure timely delivery of service or resolution of issues. You'll process account related transactions per scheduled events/client authenticated direction, answer inquiries, and resolve problems or issues. You may escalate more complex situations to senior colleagues. You'll integrate area knowledge with industry standards and practices to provide solutions to both internal and external clients. You'll perform complex operational tasks in a product or functional area, including reconciliations, preparing transmission files, and coordinating with cross-functional groups.

Responsibilities

• Processes account related transactions per scheduled events/client authenticated direction
• Answers inquiries and resolves problems or issues
• Escalates more complex situations to senior colleagues
• Integrates area knowledge with understanding of industry standards and practices to provide solutions to internal and external clients
• Performs complex operational tasks in a product or functional area
• Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data
• May be responsible for allocating and checking work of team members
• May be responsible for specific supervisory review and approval actions
• Contributes to the achievement of team objectives

Requirements

• Bachelor’s degree or the equivalent combination of education and experience
• 0-3 years of total work experience preferred
• Excellent communication and writing abilities
• Demonstrated ability to prepare transmission files and coordinate with cross-functional groups
• Attention to detail
• Problem solving, critical thinking, time management and communication
• Ability to self-manage, prioritize, and execute workload
• Prior experience with Microsoft Office applications, especially Excel

Qualifications

• Willingness to learn our processes
• Looking to grow as our department is growing and changing every year

Skills

• Excellent communication and writing abilities
• Attention to detail
• Problem solving, critical thinking, time management and communication
• Ability to self-manage, prioritize, and execute workload
• Prior experience with Microsoft Office applications, especially Excel

Benefits

We offer highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award.

Schedule

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Equal Opportunity Employer

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.