Debt Resolution Specialist

About the role

Join a Career with Purpose — and Get Rewarded for Excellence

We’re seeking service-oriented professionals who want more than a paycheck. In this position, you’ll play a vital role in helping consumers find solutions while contributing to a growing, relationship-driven organization.

Key Responsibilities

• Professionally engage with consumers to negotiate repayment solutions by phone.
• Actively listen, identify challenges, and work toward mutually beneficial outcomes.
• Secure firm commitments for timely repayment and update account records accurately.
• Comply with all federal and state regulations, including FDCPA standards.
• Collaborate with team members and participate in ongoing training.

Qualifications

• Strong verbal communication skills and a solution-focused mindset.
• Ability to handle sensitive conversations with empathy and professionalism.
• Comfortable working in a structured, fast-paced environment.
• Must complete a typing assessment.
• Bilingual skills are a plus.

What We Offer

• Performance-Based Bonuses
• 401(k) with Company Match
• Comprehensive Health, Dental & Vision Insurance
• Health Savings & Flexible Spending Accounts
• Disability & Life Insurance
• Paid Time Off & Paid Training
• Employee Assistance Program
• Referral Program & Profit Sharing
• Career Development & Advancement Opportunities