Debt Management Specialist

About the role

This is a 12-month fixed-term opportunity, reporting to the Rates and Revenue Manager, forming part of the Finance & Property team. You will work directly with ratepayers and debtors, providing professional and compassionate customer service, negotiating sustainable repayment arrangements and guiding customers through Council policies, procedures and debt management requirements. You will also maintain accurate records, manage debt-related systems, work closely with Council's mercantile agents and other stakeholders, and contribute to continuous improvement across debt management processes.

Responsibilities

• Work directly with ratepayers and debtors, providing professional and compassionate customer service
• Negotiate sustainable repayment arrangements
• Guide customers through Council policies, procedures and debt management requirements
• Maintain accurate records
• Manage debt-related systems
• Work closely with Council's mercantile agents and other stakeholders
• Contribute to continuous improvement across debt management processes

Requirements

• Exceptional customer service skills
• Empathy and resilience
• Solutions-focused mindset
• Experience in debt management, collections, finance, banking, call centers, or customer service
• Ability to communicate effectively
• Manage challenging conversations
• Build positive relationships
• Work towards outcomes that are fair, practical and sustainable

Qualifications

• High school diploma or equivalent
• Experience in debt management, collections, finance, banking, call centers, or customer service
• Excellent communication and interpersonal skills
• Resilience and empathy
• Solutions-focused mindset

Skills

• Customer service skills
• Empathy and resilience
• Solutions-focused mindset
• Communication skills
• Managing challenging conversations
• Building positive relationships
• Working towards fair, practical and sustainable outcomes

Benefits

• 35-hour working week with flexible/hybrid work arrangements/model as well as an optional 9-day fortnight
• 4 weeks of annual leave, 3 weeks of personal leave, plus 2 additional paid public holidays
• 17.5% annual leave loading yearly payment
• Paid parental leave for primary carers
• Industry leading employment conditions
• Corporate Fitness program from as little as $18.00 per fortnight
• Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
• Annual performance development plans and ongoing training and development opportunities
• Leading the CN Way leadership program
• Inclusion, Diversity & Equity (IDE) employee networks and initiatives
• Access to Health & Wellbeing programs including an Onsite Physiotherapist and Psychology, Yoga and Mental Health Ambassador Groups

Pay

$93,361.40 + 17.5% annual leave loading yearly payment + 12% Superannuation per annum for a 35-hour week.

Schedule

35-hour working week with flexible/hybrid work arrangements/model as well as an optional 9-day fortnight.

Application Closing Date

Sunday 26 July 2026.

Contact Information

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

Equal Opportunity

We embrace flexible work arrangements to find a balance that allows us to enjoy the city we shape. Our focus on inclusion and respecting culture, will help you feel a deeper connection with others. We encourage employees to make time for what's important and provide the benefits to enable a work life balance that allow us to enjoy the city we shape.

How to Apply

To apply, please visit the position description and follow the application instructions provided.