Special Projects Team Lead

About the role

Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters. With a particular emphasis on large-scale arbitration proceedings, we represent hundreds of thousands of clients across mass arbitration dockets, as well as high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights matters. Our firm also acts as plaintiffs' counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do.

Keller Postman seeks a Special Projects Team Lead to support its practice of representing a broad array of clients as plaintiffs in complex litigation at the trial and appellate levels. The Team Lead is responsible for managing a team of Special Projects Assistants and will play a key role in their training and development.

This is a full-time remote position; candidates must be willing to work regular Central Standard Time business hours.

Responsibilities

• Directly manage 5-10 direct reports, providing training, coaching, and instruction for their day-to-day tasks.
• Seek out, generate, and maintain internal projects during lulls in project volume.
• Monitor progress and quality of active projects, ensuring timely completion.
• Train and monitor staff to improve performance and ensure protocols are followed.
• Manage daily workload and special project assignments, balancing simultaneous project needs from different case teams.
• Build and maintain Excel trackers, dashboards, and reporting tools to monitor team productivity, case volume, and project status.
• Analyze case and project data using Excel (pivot tables, VLOOKUP/XLOOKUP, conditional formatting, and formula-based reporting) to identify trends, bottlenecks, and staffing needs.
• Assist with the preparation of training materials for new hires and existing employees.
• Partner with the Learning and Development team to identify knowledge gaps and recommend training initiatives or tools.
• Prepare performance metrics and data reports, including Excel-based dashboards, for management.
• Learn and retain all relevant case procedures and data entry protocols to train new Special Projects Assistants.
• Collaborate with department management and other business leaders to proactively identify areas of improvement around employee experience.
• Provide regular, structured performance feedback to team members, including formal reviews and documented coaching plans.
• Set individual and team performance goals, holding direct reports accountable to established metrics and deadlines.
• Other duties as assigned.

Requirements

• 1-3 years of supervisory or people management experience, including direct experience managing teams of 5 or more.
• Demonstrated track record of leading teams in a fast-paced, deadline-driven, or high-volume operational environment (legal, litigation support, or professional services experience preferred).
• Experience with hiring, onboarding, and performance management processes preferred.
• College Degree required.

Skills

• Proven ability to manage, motivate, and hold accountable a team of 5 or more employees.
• Ability to maintain a high level of accountability in a fast-paced, high-volume environment.
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical, problem-solving, and decision-making skills, with the ability to use data to drive team decisions.
• Ability to multi-task, prioritize competing deadlines, and work independently or as part of a team.
• Ability to learn and retain protocols for a diverse range of case types and project types.
• Advanced proficiency in Microsoft Excel required, including pivot tables, VLOOKUP/XLOOKUP or INDEX-MATCH, conditional formatting, data validation, and building reporting dashboards. Experience with macros or basic automation (e.g., recorded macros) a plus.
• Intermediate proficiency in the remainder of the Microsoft Office suite (Word, Outlook, PowerPoint).
• Demonstrated experience delivering performance feedback, coaching underperformers, and developing junior staff.

Pay

Compensation for the position includes an annual base salary of $65,000 to $85,000 per year, commensurate with experience, plus eligibility for a discretionary year-end bonus.

Benefits

The role is eligible for benefits.