Special Projects Lead (Growth Ops)

The Opportunity

We are looking for someone who wants to work on a problem that matters. Not optimize a funnel. Not manage a pipeline. Work on a problem that actually matters — how AI gets adopted inside law firms and legal teams at scale, and what it takes to make that change stick.

What You'll Do

• Go onsite and meet with law firm partners and in-house legal teams to understand their most critical workflows and where they're losing time
• Map client operations in depth to identify where AI can deliver the highest-leverage outcomes
• Work with the product and engineering teams to shape how what you're seeing in the field gets built into August
• Build customized workflows and use cases alongside clients as they expand to new practice groups or teams
• Lead training sessions and check-ins to ensure the product is creating real impact on day-to-day legal operations
• Present findings and proposals for expanded engagements to audiences ranging from associates to firm leadership
• Scope out new client opportunities across practice areas, firm sizes, and geographies

What You'll Bring

• 3–6 years of experience in a client-facing role in SaaS, legal tech, consulting, or professional services
• A track record of navigating complex, multi-stakeholder relationships and driving decisions through to outcomes
• Strong strategic instincts — you can quickly understand a client's business, identify the highest-leverage opportunities, and build a clear path forward
• The ability to communicate clearly across audiences — from in-house counsel to managing partners to operations leads

Benefits

• Medical insurance coverage
• Flexible PTO
• Parental Leave
• Centralized office equipment ordering for all employees
• Equinox or Chelsea Piers gym membership
• In-office perks: lunch, dinner, snacks, drinks, and more
• Budget for intra-office travel
• Team-building events
• Relocation support to NYC (as needed)