Special Events Server House of Blues New Orleans

Job Summary

Live Nation Entertainment (NYSE-LYV) is a leading global live entertainment company comprising five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, e-commerce, and artist management. Founded by the merger of Live Nation and Ticketmaster Entertainment, the company aims to enhance the live entertainment experience for both artists and fans. HOB Entertainment, a division of Live Nation Entertainment, operates exceptional club venues across the United States, offering a variety of musical genres including Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae, and Pop. Since its opening on Thanksgiving Day in 1992, House of Blues has been dedicated to community service through the International House of Blues Foundation.

About the role

The Banquet Server plays a crucial role in ensuring guest satisfaction by delivering and serving food and beverages in a professional and efficient manner. This position involves various responsibilities such as greeting guests, setting banquet tables, managing food and beverage functions, and maintaining cleanliness and organization.

Responsibilities

• Liaison between Sales Manager and House of Blues Team Members before, during, and throughout the event
• Greeting guests in a friendly and courteous manner, explaining specials, promotions, and food items on the menu, and assembling food orders
• Setting banquet tables to meet function specifications
• Setting/displaying food and beverages on buffet tables for delivery to function guests requiring buffet service
• Serving at Food and Beverage Functions in accordance with Banquet Event Orders, Banquet Service policies, and Banquet Management instructions
• Bussing (removing, replacing, and clearing) during and after service, assisting in the clearing of banquet rooms at the end of service, and refreshing the room for the next event
• Returning all equipment to their proper storage area and maintaining cleanliness and organization
• Anticipating and responding to guests' needs; making sure guest service is friendly, helpful, and fast
• Answering guest questions, making recommendations regarding menu pricing, preparation, ingredients, and plate presentation, up-selling liquors
• Selling the house! Having knowledge of all music, promotional, or special events in the venue, suggestingively selling beverages and menu items; taking orders
• Delivering drinks, maneuvering trays through large crowds, maintaining line of sight/atmosphere control by circulating through your work area throughout shift
• Removing dirty glasses, dishes, ashtrays from tables, including the lifting/moving of bus tubs up to 25lbs
• Cleaning spills, removing food, trash, or other obstacles from the floor using proper lifting techniques
• Maintaining House of Blues safety and sanitation standards
• Following housekeeping standards per HOB policy
• Keeping current on all standard operating procedures
• Requesting identification from any guest who appears to be under 30 years of age
• Ensuring responsible alcohol service per local ordinance, alcohol awareness training, and HOB alcohol policies
• Recognizing when guests are becoming too intoxicated and refusing further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
• Receiving payment and processing cash, credit card, or Travelers check transactions according to HOB policy
• Aiding other servers and staff as needed
• Attending pre-shift meetings conducted by Manager on Duty prior to start of each shift

Requirements

• Flexible schedule
• Working knowledge of basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems
• Two years full-service or banquet experience interacting with people in a positive environment
• Ability to deal with intoxicated guests in a positive and safety-minded manner
• Must have a valid alcohol awareness certification or be capable of obtaining certification
• Tolerance of all cultures, music, and art forms
• Previous fine dining experience preferred
• Previous serving experience in the hotel and/or hospitality industry preferred
• Cash handling experience preferred
• Experience recognizing valid ID's preferred
• Experience in a live music environment preferred

Physical Demands/Working Environment

• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques